Reports To: IT Director
Title: IT Support Specialist
Location: On-Site (Schertz, TX office)
Status: Non-Exempt
Compensation: $26.00-$32.00 per hour based on experience
Principal Purpose of Position:
The Desktop Support Technician provides company-Wide technical services in the installation, configuration, repair, maintenance, troubleshooting, and diagnosis of network hardware, computer hardware, peripheral equipment, and software for all company devices
Duties and Responsibilities:
Accept support requests and questions directly from employees, including via ticketing system, emails, and phone calls
Perform first tier of troubleshooting on all support requests
Escalate support requests to proper team once necessary information is gathered
Install, maintain, and troubleshoot technology including but not limited to, Windows PCs, printers, peripherals, network equipment, cabling, wireless access points, etc.
Create and maintain updated documentation for all processes
Be Available for requests during and outside regular business hours
Assist the system administrators with technical tasks as requested (account management, software updates, testing solutions, etc.)
Improve existing processes, workflows, and systems
At all times demonstrate professional, responsible behavior
Perform other duties as assigned by the infrastructure manager
Education and Experience:
Experience in offering technical assistance to end users while maintaining a positive attitude
Experience in a helpdesk or desktop support type role
Experience and knowledge in basic hardware and network troubleshooting
Industry Certifications are a plus-CompTIA A+, CompTIA N+, CCNA
About you-Traits:
Hands on Learner-You like rolling up your sleeves and getting your hands dirty, testing new ideas, trying new products, and learning by doing
Team Oriented-You have a passion for working and collaborating with people to solve problems on the fly
Passion for Client Service-You are an engineer who loves working with end users
Problem Solver-You relish the challenge of determining the root cause behind issues and finding new methods to solve problems
Entrepreneurial
Local and Global Thinker-You are able to operate at both a micro level and at a macro level
Multitasker
Excellent Communication skills, written and verbal, a must
Continuous learner-You love learning new things and applying your newly gained knowledge. Whether this be from continuing education at a university, obtaining certs, or attending conferences, you are constantly absorbing new technology and finding ways to implement it
Our Employees Enjoy:
401K
Medical, vision and dental insurance
Paid vacation, sick and personal time
Holiday pay
Career advancement opportunities
Position type: Fulltime Exempt
Work Environment:
The work environment consists of exposure to physical conditions typical of a normal office environment. The receptionist’s work space is located in a high-traffic area. The noise level is low.
Travel Required:
There is no travel required in this position.