IT Support Specialist

Roles and Responsibilities

• Work as part of a team providing end user helpdesk support for multiple customers.
• Perform hardware, software, and network troubleshooting.
• Determine the best solution based on the issue and details provided by customers.
• Track all work. Provide detailed and accurate descriptions.
• Provide an excellent example of customer service.
• Share technical knowledge and help mentor fellow techs/team members wherever possible.
• Provide clients with one-to-one or one-to-many customer service & support as needed.
• Direct unresolved issues/escalate to the next level of support personnel.
• Identify and suggest possible improvements on procedures.
• Pass on any feedback or suggestions by customers to the appropriate internal team.

Qualifications

• Professional work ethic
• Motivated self-starter
• Excellent customer service and communication skills
• Willingness and ability to travel locally and on a regular basis
• Strong desire to learn and understand our underlying software/systems/technology