IT Support Specialist

IT Support Specialist

Location: San Diego, CA

Schedule: Monday through Thursday, 8:30 AM to 5:00 PM; Friday, 9:00 AM to 1:00 PM

Hours: 36 hours per week

Pay: Up to $35/hour D.O.E.

Duration: 3-month contract with potential for conversion to a permanent position

Work Arrangement: Onsite

We are seeking an IT Support Specialist to provide hands-on technical support to employees across multiple locations in the San Diego area. This position will support end-user hardware, software, Microsoft 365 services, user accounts, mobile devices, printers, connectivity, and other technologies used in daily business operations.

The ideal candidate will have strong desktop support and customer service experience, along with solid knowledge of Microsoft 365 and Windows environments.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for hardware, software, Microsoft 365, connectivity, phones, printers, and other end-user technology

• Respond to, document, prioritize, and resolve IT service tickets

• Install, image, configure, deploy, troubleshoot, and maintain laptops, desktops, mobile devices, printers, and peripherals

• Support employee onboarding and offboarding, including account setup, password resets, MFA, mailbox access, group memberships, and device preparation

• Assist with Microsoft 365, Azure/Entra ID, endpoint management, device compliance, software installation, patching, and security-related tasks

• Troubleshoot wired and wireless connectivity, VPN access, printers, phones, and other endpoint issues

• Maintain accurate IT asset inventory and software licensing records

• Assist with cybersecurity best practices, phishing awareness, device security checks, and escalation of suspected incidents

• Create and maintain technical documentation, knowledge base articles, procedures, and troubleshooting guides

• Support equipment refreshes, office moves, software deployments, system migrations, and other IT initiatives

Qualifications

• 2+ years of experience providing end-user technical support in a help desk, desktop support, field support, or similar IT environment

• Experience supporting Windows laptops and desktops

• Strong knowledge of Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint

• Experience with user account and access support, including password resets and MFA

• Familiarity with Azure/Entra ID and endpoint/device management

• Basic networking and connectivity troubleshooting skills

• Experience working with ticketing systems and maintaining clear technical documentation

• Strong communication and customer service skills

• Ability to work independently while collaborating effectively with an IT team

• High school diploma or equivalent required

Preferred Qualifications

• CompTIA A+, Network+, Microsoft 365, Azure, or similar certifications

• Experience with Power Automate or Microsoft Copilot

• Familiarity with cybersecurity, backup/disaster recovery, and IT asset management

This role requires reliable transportation for occasional travel between locations throughout San Diego County. Candidates should also be comfortable periodically moving or lifting IT equipment up to 50 pounds.

Pay Details: $28.00 to $35.00 per hour

Search managed by: Eben Mahoney

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.