IT Support Specialist Senior Level (PC, Mac & Manufacturing Systems)

Yantran LLC

Temple, TX

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JOB DETAILS

SKILLS

Analysis Skills, Android, Apple Macs, Best Practices, Class C License, Communication Skills, Computer Science, Computer Systems, Cross-Functional, Customer Relations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop PC, Documentation, Driver's License, Emerging Technology, Hardware Administration, IP Addressing, Identify Issues, Information Technology & Information Systems, Knowledge Base, Laptop PC, Leadership, Mac Operating System, Manufacturing, Manufacturing Data Management, Manufacturing Systems, Microsoft Windows Operating System, Mobile Devices, Mobile Operating System, Network Connectivity, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Production Support, Production Systems, Project/Program Coordination, Purchasing/Procurement, Root Cause Analysis, Scanners Hardware, Software Administration, Software Installation, Software Upgrades, Systems Administration/Management, Team Lead/Manager, Technical Research, Technical Support, Wireless Communications, Writing Skills, iOS

LOCATION

Temple, TX

POSTED

30+ days ago

Job Title :
IT Support Specialist Senior Level (PC, Mac
Manufacturing Systems)
Location: Temple, Texas (Day1 Onsite)
SUMMARY
We are seeking an experienced and highly motivated
IT Support Specialist
to join our dynamic team. This role is responsible for the
installation, maintenance, troubleshooting, and upgrade
of desktop and laptop systems (PC and Mac), peripheral devices, and specialized manufacturing systems. The ideal candidate will demonstrate
advanced technical expertise ,
strong documentation and communication skills , and the ability to
lead project teams
and support critical production environments both onsite and remotely. This is a hands-on, customer-focused position that plays a key role in our IT operations and business continuity.
KEY RESPONSIBILITIES
Install and configure computers (PC and Mac), printers, monitors, scanners, and related hardware with wired and wireless network connectivity.
Perform OS and application installations, upgrades, and configurations.
Diagnose and resolve complex hardware, software, and network issues, including production manufacturing systems and peripheral equipment.
Provide remote, phone, and in-person support across all levels of the organization.
Participate in an after-hours support rotation for manufacturing production environments.
Administer and support mobile devices (iOS and Android), including basic cellular troubleshooting and MDM platforms.
Document troubleshooting steps, create and update knowledge base articles, and ensure accuracy of service desk tickets.
Train and assist end users on best practices, business applications, and IT processes.
Act as a subject matter expert and technical advisor on IT equipment and systems.
Lead and coordinate special IT projects and cross-functional initiatives.
Conduct root cause analysis and recommend improvements to reduce recurring issues.
Research emerging technologies and make recommendations for procurement and deployment.
Maintain a strong understanding of current IT trends, tools, and best practices.
REQUIREMENTS
Education
Experience:
Associate degree in Computer Science, Information Technology, or a related field.
Minimum
5 years of hands-on experience
supporting hardware, software, and end-user environments.
A combination of
7+ years of experience
and relevant IT certifications (e.g.,
CompTIA A+ ) may be considered in lieu of degree requirements.
Technical Skills:
Advanced knowledge of Windows and macOS platforms.
Strong experience with Active Directory and common enterprise applications.
Solid understanding of networking fundamentals (IP addressing, DNS, DHCP).
Familiarity with mobile device management (MDM) tools and mobile OS platforms.
Experience supporting industrial or manufacturing computer systems is a plus.
Soft Skills
Competencies:
Excellent communication skills, both written and verbal, with the ability to communicate with technical and non-technical audiences.
Strong problem-solving and analytical skills with a customer-first mindset.
Ability to work independently and collaboratively in a fast-paced, changing environment.
Proven experience leading small teams or projects is strongly preferred.
OTHER REQUIREMENTS
Valid Class C driver s license and a clean driving record.
Ability to lift, push, or pull equipment weighing
20 50 pounds
and perform tasks involving standing or physical exertion as required.
*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.
Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at
***
.

About the Company

Yantran LLC

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