IT Support SpecialistIT Support SpecialistWho we areWe are on a mission to become a leading supplier of critical materials that enable the green energy and technology revolution. Our materials and technologies are required for the electric vehicle green energy consumer electronics and defense industries and our battery grade lithium and tech metals are needed for chipsets semiconductors and 5G.We have a substantial interest in the Round Top Heavy Rare Earth Lithium and Critical Minerals deposit in West Texas. We have also developed the United States first rare earth and critical minerals processing facility and we own the only scalable sintered neo-magnet manufacturing system in the Western Hemisphere. By developing this fully integrated US-based mine-to-magnet" critical mineral supply chain we are poised to become the leading domestic supplier to these industries.What you can expectAt USA Rare Earth we are pioneers and problem solvers technologists and team players. Together weBuild Solutions If our task was a simple one it would already be done. We are creative and solution-oriented and we think outside the box to solve important problems. We know that a range of expertise and technologies is needed for success and we work across sectors and alongside customers to deliver world-class solutions in sustainable ways.Deliver Quality When we do things we do them well. We believe that top-tier quality leads to industry competitiveness and we hold ourselves to the highest quality standards. We move fast when executing but safety quality and excellence always come first.Lead responsibly We have a responsibility to the planet our consumers our country and each other. We put safety at the center of all we do take accountability for our actions incorporate sustainable practices in our processes and act with the financial best interest of our investors and consumers in mind.Win Together Establishing a rare earth magnet supply chain is a big undertaking - and getting there is a team effort. We communicate openly work together and challenge each other in pursuit of our goals. With every step we take we learn and get better.Job SummaryThe IT Support Specialist plays a key role in building and supporting the information technology infrastructure that powers our fast-growing magnet manufacturing and R&D operations. This position oversees the planning implementation and administration of IT systems that span office laboratory and production environments. The ideal candidate thrives in a hands-on start-up setting-balancing day-to-day support with long-term system development to enable operational efficiency data integrity and scalability.Key ResponsibilitiesRespond to and resolve day-to-day IT support tickets in a timely manner ensuring minimal disruption to operations.Plan implement and maintain IT systems supporting production engineering and business functions across the organization.Collaborate with end users including operations engineering and administrative teams to diagnose and resolve hardware software and network issues.Analyze business needs and recommend cost-effective IT solutions that align with start-up growth and manufacturing requirements.Install configure and maintain network infrastructure including LANs WANs wireless networks and secure remote access for plant and office connectivity.Monitor and optimize network performance to ensure high availability across manufacturing systems and ERPMES platforms.Implement and maintain cybersecurity and data protection measures including endpoint management access control and backups.Assist in IT compliance audits including SOX controls by maintaining documentation and supporting evidence collection.Support system setups for new equipment production lines and new hire onboarding.Maintain clear documentation of IT configurations standard operating procedures and system specifications.Assist with IT project planning and scheduling including system upgrades integrations and automation initiatives.Partner with vendors and internal stakeholders to evaluate and deploy new hardware software and network technologies.QualificationsBachelors degree in Information Technology Computer Science or related field preferred.4-7 years of IT experience preferably in a manufacturing industrial or engineering-driven environment.Strong understanding of network administration system integration and hardwaresoftware troubleshooting.Experience supporting production or laboratory systems e.g. PLCs data collection ERP MES is highly desirable.Familiarity with cloud environments e.g. Azure or equivalent.Hands-on experience with Microsoft 365 administration including user provisioning licensing and security policies.Knowledge of Microsoft Entra ID formerly Azure AD for identity and access management including usergroup management and conditional access policies.Experience administering Microsoft Teams including channel management permissions and integration with business workflows.Proficiency in SharePoint Online administration including site creation permissions management document libraries and collaboration tools.Understanding of SOX Sarbanes-Oxley compliance requirements and IT general controls including access management change management and audit trail documentation.Strong documentation and organizational skills with the ability to manage multiple priorities.Excellent communication and collaboration skills-comfortable supporting users at all levels in a fast-paced hands-on environment.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job the employeeis regularly required towalk stand move sit carry bend kneel reach push pull lift use hands and fingers handle orfeel and talkand hear. May berequiredto lift and move boxes or packages notexceeding 20 pounds in weight. Some work stress inherent to the position and extended work hours may berequired.Work EnvironmentThe work environment will be a mix of a typical office environment laboratory space manufacturing floor and construction site.Noise levelExposure will vary and include normal office noise typical laboratory sounds e.g. ventilation systems equipment operation manufacturing floor noise e.g. machinery forklifts and construction site noise depending on project phase and location.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.USA Rare Earth proudly supports Equal Employment OpportunitiesUSA Rare Earths policy is to provide equal employment opportunities to all applicants and will provide reasonable accommodations according to applicable federal state andor local laws.For assistance applying for employment through this site due to disability please contact Human Resources hrusare.com to discuss reasonable accommodations.Apply now100 - CorporateStillwater OKShare onApply nowTerms of servicePrivacyCookiesPowered by Rippling