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IT Support Specialist

Base 8

Studio City, CA

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JOB DETAILS
SKILLS
Amazon Web Services (AWS), Analysis Skills, Atlassian JIRA, Cloud Computing, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA A+, CompTIA Network+, Computer Hardware, Computer Science, Computer Security, Computer Software, Computer Systems, Customer Service Tools, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Database Administration, Desktop Administration, Desktop PC, Emerging Technology, Help Desk, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Laptop PC, Mac Operating System, Microsoft Active Directory, Microsoft Certifications, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Mobile Devices, Operating Systems, Operations Management, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Printers, Problem Solving Skills, Record Keeping, Requirements Management, Security Patches, Service Level Agreement (SLA), ServiceNow, System Operations, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Analysis, Technical Delivery, Technical Support, Technical Training, Technical Writing, User Account Administration, VPN (Virtual Private Network), Wireless Communications, Writing Skills, ZenDesk
LOCATION
Studio City, CA
POSTED
Today

Job Title: IT Support Specialist
Location: United States (On-site / Hybrid)
Department: Information Technology

Job Summary

The IT Support Specialist is responsible for providing technical assistance and support to end-users, ensuring the efficient operation of computer systems, hardware, and software. This role involves troubleshooting issues, maintaining IT infrastructure, and delivering excellent customer service to internal or external stakeholders.

Key Responsibilities

  • Deliver frontline technical assistance for hardware, software, and network-related concerns
  • Address help desk requests, emails, and support calls within defined timelines
  • Install, configure, and support desktops, laptops, printers, and mobile devices
  • Create and manage user accounts, access rights, and password settings
  • Diagnose and resolve issues related to Windows and macOS operating systems
  • Provide support for cloud platforms such as Microsoft 365 or Google Workspace
  • Assist in resolving connectivity, VPN, and wireless network issues
  • Maintain accurate records of incidents, resolutions, and IT procedures
  • Ensure systems remain updated with current patches and security updates
  • Ensure excellent customer service and communication throughout the support process
  • Coordinate with Level 1, Level 2, and infrastructure support teams
  • Track ticket progress and ensure issues are resolved within SLA timelines
Required Skills & Qualifications

Education & Experience
  • Bachelor's degree in computer science, Information Technology, or a related discipline
  • 4-5 years of experience in IT support or technical support roles
  • Strong capability to troubleshoot technical issues and provide user assistance
  • Comprehensive understanding of computer hardware, software, and networking concepts
  • Ability to assess technical requirements and train end users effectively
  • Hands-on experience with IT service management tools such as HaloPSA orServiceNow
  • Experience creating technical documentation and tracking performance metrics
  • Solid understanding of database administration and system security practices
  • Ability to stay updated with emerging technologies and IT support trends
  • Excellent verbal, written, and interpersonal communication skills
Technical Skills
  • Proficiency in operating systems including Windows and macOS
  • Fundamental knowledge of networking concepts such as TCP/IP, DNS, and DHCP
  • Experience using ticketing platforms like ServiceNow, Jira, or Zendesk
  • Familiarity with Active Directory, remote desktop applications, and user support tools
Soft Skills:
  • Strong communication and interpersonal skills
  • Problem-solving and analytical thinking
  • Ability to work independently and in a team
  • Customer-service mindset
Preferred Qualifications
  • Certifications such as CompTIA A+, Network+, or Microsoft certifications
  • Experience with cloud platforms (Azure, AWS)
  • Prior help desk or technical support experience

About the Company

B

Base 8

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