Overview Job Title: IT Support SpecialistLocation: Onsite in Miramar, FLJob Type: Contract, AerospaceSalary: Market Competitive hourly rateJob#: 7298Job Summary:#1 priority: Great, can-do attitude. Winners only, whiners need not apply.This position will assist all aerospace personnel in the use of the computing and telecommunication resources through one-on-one local or remote support, development of processes and procedures, written instructions, and training. This individual will apply their understanding of computer software and hardware to diagnose problems, determine appropriate course of action, provide complete follow-through to successful resolution, or escalate as appropriate. The position will require the ability to manage multiple priorities, including help desk tickets, daily tasks, and projects, while working closely with other team members. The IT Support Specialist will provide technical expertise and problem resolution for business-critical issues, system enhancements, application upgrades and workstation maintenance required to facilitate business needs and requirements. This resource will also assist with user and workstation moves, migrations and new systems implementations associated with company projects. This position requires excellent communication skills and the ability to work with diplomacy and positive attitude.Responsibilities Support a busy Microsoft based networkRespond to help desk tickets, telephone calls, email and personnel requests for technical support ensuring timely feedback and closureInstall computer hardware, software, and peripherals as requiredIdentify, research, and resolve technical problems for individuals and groups in an efficient manner, recognizing the proper course of action to take, communicating and escalating severe issues as appropriateProvide escalated support for Level I and perform Level I work as requiredCommunicate highly technical information to both technical and non-technical personnelManage incoming and outgoing asset inventory of hardware, software, and peripheralsPrepare computer systems for deployment including interviewing clients to identify special considerations and other settingsMaintain password security, data integrity, and file system securityPerform knowledge transfers among team members by preparing and maintaining documentation for processes, procedures, written instructions, and solutions to problemsCollaborate with team members to identify and recommend process, system, hardware, and software improvements and/or upgradesMaintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriateAssist team members as neededAvailable to work after hours and weekends as required, including on-call rotationTransport equipment using personal vehicle between multiple facilities within assigned service area, as directed by supervisorOther duties and projects as assigned by supervisorSupervisory Responsibilities May lead and direct the work of team members (project specific)Qualifications Excellent communication and written skills are vital, should be as comfortable with people as with systems and technologyAble to work effectively at all levels of the organization with ability to convey a correct sense of urgency based on customer or business impactHigh level of accountability and can instill a sense of credibility when speaking with customersAdvanced problem solver with the ability to sort through complex issues and conduct comparative analysis of multiple solutionsExcellent organizational and multi-tasking skills – prioritizes and performs a variety of concurrent tasks with efficiency and minimal directionAbility to follow written and verbal instructionsMust be detail orientedMust be a quick learner and adaptable to change in process or required activitiesExtensive working knowledge of Microsoft operating systems and desktop software such as Microsoft Office suiteKnowledge of networking standards, protocols, security, troubleshooting, and performance tuningEducation and Experience Bachelor's Degree in computer related fieldMCSE certification or equivalent certificationsMinimum 5 years of experience with PC hardware and software support, including troubleshooting, repair, and deploymentMinimum 5 years of experience of direct client interaction and customer-serviceSherlockTalent loves to share $1000 bonuses for successful referralsNO Third parties at this time#J-18808-Ljbffr