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Job Type
Full-time
Description
BASIC FUNCTIONS:
Are you someone who enjoys solving problems, helping others, and working with technology? Were looking for a motivated individual to join our team in a support-focused help desk role. This position is perfect for someone who thrives in a collaborative environment but can also work independently to get things done.
As part of our help desk team, youll be the first line of support for end usersresolving tickets, maintaining documentation, and assisting with IT projects. Youll also work closely with our Network and System Administrators to ensure smooth operations across the organization.
ESSENTIAL FUNCTIONS:
Respond to and resolve end user support tickets
Set up new user accounts and hardware
Troubleshoot hardware and software issues
Escalate complex issues when needed
Maintain internal help documentation and procedures
Keep service records for hardware up to date
Assist with IT projects as time permits
Be a key part of our help desk support system
Requirements
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: