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IT Support Specialist

Rose Paving LLC

Villa Park, IL

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JOB DETAILS
SKILLS
Asset Management, Business Operations, Business Solutions, Communication Skills, CompTIA A+, Computer Workstations, Customer Relationship Management (CRM), Customer Support/Service, Documentation, Hardware Configuration Management, Help Desk, Hewlett-Packard Product Family, Identify Issues, Information Technology & Information Systems, Inventory Management, Laptop PC, Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Office, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows Phone, Microsoft Windows System Administration, Network Architecture/Engineering, On Site Support, Onboarding, Printers, Problem Solving Skills, Sales, Security Analysis, Systems Administration/Management, Systems Engineering, Technical Leadership, Technical Support, VoIP (Voice over IP)
LOCATION
Villa Park, IL
POSTED
7 days ago

As the primary onsite IT support resource, you'll work closely with remote IT leadership and IT staff (including a Security Analyst, Sr. Network Engineer, Systems Administrators, and Dynamics 365 CRM Engineer) to ensure smooth day-to-day operations. You'll also play a key role in supporting our Microsoft Dynamics 365 Sales CRM platform, which powers a large portion of our business operations.

Key Responsibilities

  • Serve as the first point of contact for technical support requests via SolarWinds Service Desk
  • Provide support for Windows 10/11 workstations, Microsoft Surface laptops, HP printers, Microsoft Teams VoIP phones, and business software
  • Troubleshoot and escalate hardware, software, and network issues as needed using GoTo Resolve RMM tools
  • Support user access, permission management, and issue resolution in Dynamics 365 Sales CRM, including modules like: - Experlogix CPQ - Accounts, Leads, Opportunities, Jobs, and Scheduling
  • Setup and configure new employee hardware and software
  • Maintain asset inventory and participate in lifecycle management of devices and accessories
  • Collaborate with remote IT staff to implement solutions and enforce IT standards
  • Assist with basic onboarding/offboarding tasks including provisioning and deprovisioning accounts

Required Qualifications

  • 2+ years of experience in an IT Helpdesk or Support role
  • Excellent customer service skills with a 150% user-first mindset
  • Strong troubleshooting skills for Windows 10/11, Microsoft Office 365, Teams, printers, and basic networking
  • Familiarity with RMM tools (GoTo Resolve preferred) and ticketing systems (SolarWinds or similar)
  • Willingness to learn and support Microsoft Dynamics 365 Sales CRM
  • Self-starter with the maturity to work independently while collaborating remotely
  • Strong documentation and communication skills

Preferred Qualifications

  • CompTIA A+ certification or other relevant IT support certifications
  • Experience supporting Microsoft Dynamics 365, especially Sales or CPQ modules
  • Basic understanding of IT asset management and imaging/deployment tools
  • Experience working in a distributed, multi-site organization

About the Company

R

Rose Paving LLC

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