Job Description
Job Title
IT Service Desk Analyst
Job Description
The successful IT Service Desk Analyst will be responsible for:
- Customer Support - you will be the first point of contact for IT requests and will be contacted by teams, email, phone or simply by someone walking up to you in the office and asking for help!
- Incident Request & Tracking - you will log tickets accurately with a clear plan. Organization and diligence is key, and you will be able to balance tasks and also clearly communicate and explain how long each task will take and why.
- Technical Support - everything from password resets, account unlocks, Multi-Factor Authentication issues, set-up and recovery. Basic Active Directory tasks including account verification, and also new hire on boarding and leaver offboarding. This will include laptop setup, account creation/deactivation and equipment collection.
- Endpoint & Hardware Support - Laptops, docking stations, mobile devices (iOS and Android)
- Microsoft 365 & Collaboration - Outlook, Teams, OneDrive, SharePoint
- Manufacturing Site Support - Onsite support for shop floor environments and manufacturing application issues (ERP, MES)
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant
The successful IT Service Desk Analyst will have the following experience:
- 3-5 years in a customer-facing technical IT support position
- Associates Degree in IT or equivalent experience
- Technical experience will include: Windows client operating systems, Microsoft 365 - Outlook, Teams, OneDrive, SharePoint
- Mobile devices - iOS and Android phones and tablets, including email configuration, app management, and Wi-Fi connectivity
- Active Directory basics - accounts, groups, password management
- Multi-factor authentication
- Endpoint security fundamentals - antivirus, encryption
- Basic networking - TCP/IP, DNS, DHCP, VPN, Wi-Fi
- Printers and peripheral devices
- Familiarity with manufacturing or industrial environments is a plus
- ITIL or CompTIA A+ certification is a plus
- Great communication
What's on Offer
- An annual base salary of $70,000 - $90,000 depending on experience
- Variable annual performance based bonus target
- Hybrid flexibility
- Generous PTO
- Medical, Dental, Vision
- Matching 401k
Job Summary
Sector: Information Technology
Sub Sector: IT Support
Industry: Industrial / Manufacturing
Where: Norwood
Contract Type: Permanent
Consultant name: Joshua Kerslake
Job Reference: JN-052026-7021635
Numbers & Facts
| Location | Norwood, Massachusetts |
| Job Type | Full-time |
| Industry | Staffing/Employment Agencies |
| Salary | $70,000–$90,000 Per Year |
| Company Size | 10,000 employees or more |
| Website | https://www.michaelpage.ca/ |
About Company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
Our business was established in Canada in 2005 when we opened our Toronto office. Our role is to work with employers and job seekers to facilitate a successful match. This can range from advising a global company on a candidate sourcing strategy to helping a job seeker find their dream job.
In Canada, we focus on recruiting for the following areas:
Banking and financial services
Digital and e-commerce
Engineering and manufacturing
Finance and accounting
Human resources
Information technology
Marketing
Oil and gas
Procurement and supply chain
Property and construction
Sales
An Established Brand
The Group has established a leading presence in many of the key markets for professional recruitment around the world and has positioned itself in certain other markets, which offer the opportunity for future growth. Within its current largest markets, Michael Page has also built a regional presence, including in the UK, France and Australia. Consequently, the Michael Page brand is among the most widely recognized brands in the professional recruitment industry.
A Market Leader
The role of a recruitment consultancy is to act as an intermediary, identifying and sourcing suitably qualified candidates on behalf of its clients. Candidates are recruited either for permanent or contract positions (typically for a fixed term) or on a temporary basis. Within the overall recruitment industry, the market for professional recruitment services is a specialist sector which has developed more recently. Michael Page is widely recognized as leading the development of this market around the world.
Learn the benefits of working with Michael Page yourself. Submit your resume or contact a Michael Page recruitment consultant today.
Skills
- Analysis Skillsunmatched
- Androidunmatched
- Antivirusunmatched
- Authenticationunmatched
- Communication Skillsunmatched
- CompTIA A+unmatched
- Configuration Managementunmatched
- Cryptographyunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- DHCP (Dynamic Host Configuration Protocol)unmatched
- DNS (Domain Name System)unmatched
- ERP (Enterprise Resource Planning)unmatched
- Email Management/Administrationunmatched
- Endpoint Securityunmatched
- Hardware Administrationunmatched
- Information Technology & Information Systemsunmatched
- Laptop Hardwareunmatched
- Laptop PCunmatched
- Manufacturingunmatched
- Manufacturing Softwareunmatched
- Microsoft Active Directoryunmatched
- Microsoft Outlookunmatched
- Microsoft Product Familyunmatched
- Microsoft SharePointunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Devicesunmatched
- On Site Supportunmatched
- Onboardingunmatched
- Organizational Development/Managementunmatched
- Peripheral Hardwareunmatched
- Printersunmatched
- TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
- Technical Supportunmatched
- VPN (Virtual Private Network)unmatched
- Wi-Fiunmatched
- Wireless Softwareunmatched
- iOSunmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder