Completed Apple Certifications: CompTIA A+ and Apple Certified Support Professional
Completed Microsoft 365 Fundamentals Certification
Previous Help desk experience
Previous Customer Service experience
Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles
Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers.
Diagnostic and problem-solving skills with focus on end point devices, peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams etc.)
Basic understanding of multiple operating systems (Windows, Mac, iOS)
Certification as IT Technician will be an advantage (e.g., Microsoft Certified IT Professional)
Expertise in Windows, MAC
IT Tech duties:
Use technical and customer experience to troubleshoot technical issues when they arise.
Work with peers and customers to improve the digital user experience across company
Numbers & Facts
Location
Indianapolis, Indiana
Skills
Appleunmatched
Apple Macsunmatched
Communication Skillsunmatched
CompTIA A+unmatched
Computer Hardwareunmatched
Computer Softwareunmatched
Customer Experienceunmatched
Customer Support/Serviceunmatched
Help Deskunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Internet Securityunmatched
MCITP - Microsoft Certified IT Professionalunmatched
Microsoft Certificationsunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft PowerPointunmatched
Microsoft SharePointunmatched
Microsoft Windows Azureunmatched
Microsoft Windows Operating Systemunmatched
Microsoft Wordunmatched
Network Securityunmatched
Operating Systemsunmatched
Peripheral Hardwareunmatched
Privacy Controlsunmatched
Problem Solving Skillsunmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
Technical Writingunmatched
User Interface/Experience (UI/UX)unmatched
iOSunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.