IT Support Tech - New Grad

Why This Role Matters

In this hands‑on role, you’ll be a key technology partner supporting both IT and Manufacturing Execution Systems (MES) in a fast‑paced manufacturing environment. You’ll help ensure our hardware, software, and production systems run smoothly so employees can focus on what they do best. This position offers strong exposure to IT/OT systems, meaningful user interaction, and opportunities to contribute to continuous improvement projects.

What You’ll Do

• Serve as the first point of contact for end‑user IT and MES support, providing Level 1 and 2 assistance.
• Receive, prioritize, document, and resolve incoming system and application requests in a timely and customer‑focused manner.
• Support employees throughout their technology journey so they can effectively perform their roles.
• Perform hands‑on desktop support including installing, configuring, and upgrading hardware and software.
• Support enterprise applications such as Email, Intranet, ERP, and MES systems.
• Create, manage, and administer user accounts and access.
• Monitor IT and MES system performance to identify issues and opportunities for improvement.
• Document solutions, maintain a knowledge base, and identify trends to proactively prevent future issues.
• Participate in IT/OT projects and process improvement initiatives.
• Maintain reporting environments and support data reliability.
• Stay current with evolving technologies and best practices.
• Follow Environmental, Quality, and Safety Management System requirements.

What You Bring

Required Qualifications

• Associate degree in Computer Science or a related field, or an equivalent combination of education and experience.
• Experience supporting enterprise applications such as email, ERP, and intranet systems.
• Strong ability to prioritize and manage multiple requests in a high‑demand environment.
• Proven analytical and problem‑solving skills.
• Excellent communication and customer service skills, with the ability to work effectively across all levels of the organization.
• Ability to explain technical concepts clearly to non‑technical users.

Preferred Qualifications

• Bachelor’s degree in Computer Science or related field with 2+ years of IT experience.
• Microsoft, A+, or similar technical certifications.
• Experience supporting Oracle, Active Directory, Microsoft Teams, and Microsoft Intune.
• Experience in a manufacturing or high‑demand operational environment.
• Familiarity with Microsoft SQL database monitoring.
• Experience in a client‑server environment.
• Strong knowledge of PCs, peripherals, networked printers, LAN interfaces, and thin‑client environments.
• Hands‑on support experience with Windows OS, Microsoft Office Suite, RDP, and related tools.
• Report writing and reporting system support experience.

What We Offer

• A collaborative team environment with strong cross‑functional exposure.
• Hands‑on experience supporting both business and manufacturing systems.
• Opportunities to build technical depth in IT, MES, and OT environments.
• A role where your work directly enables production, safety, and business success.
• Ongoing learning and development in a growing, technology‑driven organization.