IT Support Tech, Senior

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by resolving hardware, software, and network issues independently and collaboratively. With increased scope and autonomy, it contributes to system deployment, infrastructure reliability, and documentation that empowers end users and junior technicians.What You Will Do:Technical Support & Troubleshooting:

Deliver Tier 1-2 support for internal users across multiple sitesResolve a broad range of hardware and software issues via the service deskIndependently diagnose and troubleshoot complex problems; escalate where necessaryFoster relationships with end users through responsive communication and issue resolution

System Configuration & Maintenance:

Build and configure systems including desktops, laptops, and peripheral devicesPerform Installs, updates, patching, and preventative maintenance of software and IT assets per company standardsSupport lifecycle management of IT equipment across locations

Network & Infrastructure Support:

Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshootingMonitor and maintain network devices, addressing routine performance issuesContribute to infrastructure improvements and system reliability

Documentation & Field Support:

Develop and update technical documentation and user guidesMaintain service records in the ticketing platform

Note: The job duties above provide a general sense of the role; though, additional duties may be assigned as necessary.How You Will Shine:Education:

High school diploma or GED requiredAssociate's degree in Information Technology or a related field preferred

Experience:

Minimum of 2 years of experience in IT support or a related technical roleFamiliarity with Microsoft Office Suite and service desk platformsExperience supporting diverse IT environments and troubleshooting hardware/software issues

Licenses/Certifications:

CompTIA Fundamentals +/ CompTIA A + or Comparable

Ability to Travel:

Up to 25%

Knowledge, Skills, & Abilities:

Strong desire to learn and grow in a technical environmentExcellent customer service and organizational skillsEffective written and verbal communication abilitiesAbility to multi-task and manage time efficientlyProficiency in supporting diverse networks and IT systemsWillingness to travel frequently and adjust to changing schedules