IT Support Technician 2 - LI Campus

IITS Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.

• Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems.
• Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas.
• Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning.
• Assists students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology. 
• Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work.
• Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies.
• Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams.
• Assists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms. 
• Supports administrative technology needs, including the creation of forms and workflows in systems such as Qualtrics and DocuSign. 
• Manages the maintenance of access control and identification systems, including Genea access control and user ID cards. 
• Manages the LI Campus Zoom phone system for Adds, Removes and changes. 
• Manages high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams. 
• Maintains a professional technology environment and follows university computing policies, procedures, and support standards.
• Prepares and submits monthly status reports as required. 
• Performs IITS projects and other duties as assigned by supervisor. 

Education/Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field; or at least two years of related education and experience.

Knowledge/Skills/Abilities

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.
• Strong customer service orientation and communication skills with the ability to support non-technical users.
• Strong troubleshooting and problem-solving skills
• Ability to prioritize tasks and collaborate effectively across teams.

Travel

• Travel to other Touro NY campuses as needed.

Working Conditions

• Extensive use of computers
• Extensive time sitting and standing
• Able to lift to 10 lbs.