Intelligence Consulting Enterprise Solutions, INC. is looking for an IT Support TechnicianDescription: Join ICES on a new contract impacting national security IT Support Technician. This position is located in Springfield, VA. The positionrequires an active/current TS/SCI securityclearance and be willing and able to pass an additional polygraph as needed.This mid-level IT Support Technician role supports mission-critical IT operations by delivering responsive and technically proficient support for test workstation and infrastructure configurations. As an IT Support Technician, specific responsibilities include, but are not limited to:Duties:
Serve as a primary, responsive IT point of contact for all test workstation and infrastructure support needs
Support the reconfiguration of test suites and workstations to enable rapid transitions between overlapping or back-to-back test requirements
Coordinate with program office staff and IT service contractor teams to fulfill operational IT support tasks
Apply broad working knowledge of organizational IT policies, responsibilities, and processes to accomplish required IT functions
Contribute to moderately complex aspects of IT projects and technical operations
Develop and utilize advanced technical concepts, tools, and methodologies to troubleshoot and resolve system issues
Conduct root cause analysis to identify and implement effective technical solutions
Provide guidance and mentorship to junior-level IT support personnel
Report to a manager or head of unit/department and maintain effective communication regarding tasking and escalation
Perform work independently and collaboratively, depending on task complexity and project needs
Seek guidance when encountering new, undefined, or unstructured tasks or challenges
Required Qualifications:
Clearance: TS/SCI with willingness to undergo a polygraph.
Education: Bachelor's degree in Management Information Systems, Information Technology, Information Science, Business, Computer Science, or related field.
Equivalent years of experience may substitute for a bachelor’s degree
Experience: 4–7 years in IT support or systems-related functions. A Master’s degree may substitute for 2 years of experience.
Desired Qualifications:
Master’s degree or higher in related technical or scientific fields such as Engineering, Physics, Mathematics, Operations Research, Engineering Management, Computer Science, Information Technology, Management Information Systems, or related STEM degree.
Demonstrated experience providing IT support to U.S. Government agencies or contractors.
Numbers & Facts
Location
Springfield, Virginia
Skills
Communication Skillsunmatched
Computer Scienceunmatched
Computer Securityunmatched
Computer Workstationsunmatched
Consultingunmatched
Engineering Managementunmatched
Government Contractsunmatched
Identify Issuesunmatched
Information Scienceunmatched
Information Technology & Information Systemsunmatched
Management of Information Systems/Technology (MIS)unmatched
Mathematicsunmatched
Mentoringunmatched
Operational Supportunmatched
Operations Researchunmatched
People Managementunmatched
Physicsunmatched
Problem Solving Skillsunmatched
Project/Program Coordinationunmatched
Root Cause Analysisunmatched
Sensitive Compartmented Information (SCI)unmatched
Technical Deliveryunmatched
Technical Operationsunmatched
Technical Supportunmatched
Test Requirementsunmatched
Test Suiteunmatched
Testingunmatched
Top Secret Clearanceunmatched
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