Are you ready to take the next step in your IT career with a company that values teamwork, continuous learning, and professional growth? At Keytel Systems, we take pride in delivering exceptional outsourced IT services while fostering a friendly, collaborative culture where people are empowered to succeed. We're looking for an L1/L2 IT Support Technician to join our team in Reynoldsburg, OH.
Why This Job Matters
When our clients have IT issues, you're the person who gets them back to work. Every ticket you resolve helps businesses stay productive while giving you exposure to a wide variety of technologies, industries, and real-world challenges. At Keytel, you'll be supported by an experienced team that invests in your growth and provides opportunities to advance your IT career.
What You'll Do
Troubleshoot PC hardware, operating systems, and network issues
Diagnose and resolve common hardware and software problems
Use backup and recovery tools and perform basic firewall administration
Troubleshoot basic networking hardware and protocols
Manage client requests using CRM and ticketing systems
Monday–Friday schedule, 8:00 AM–5:00 PM
Skills You'll Need
Strong interpersonal skills, a positive attitude, and the ability to adapt quickly in a fast-paced service environment
A commitment to delivering exceptional customer service
Strong organizational skills and attention to detail
Willingness to learn new technologies and expand your skill set
1–3 years of hands-on PC support experience
Microsoft 365 (Office 365) experience
General knowledge of PC hardware, cloud services, networking, and business applications
Compensation & Benefits
$22–$25/hour, based on experience
Health insurance, retirement plan, PTO, and performance bonus
Tuition reimbursement and professional development assistance