Accounting, Administrative Skills, Brokerage, Cargo/Freight, Carrier Quality, Communication Skills, CompTIA A+, Computer Workstations, Customer Support/Service, Dell Computers, Desktop PC, Facebook, Financial Planning, Hardware Repair, Identify Issues, Information Technology & Information Systems, Laptop PC, Logistics, Microsoft Active Directory, Microsoft Certifications, Microsoft Exchange Server, Microsoft Office, Microsoft Windows Operating System, Mobile Applications, Multitasking, On Call, On Site Support, Onboarding, People Management, Reimbursement, Sales Support, ServiceNow, Software Administration, Software Upgrades, System Center Configuration Manager (SCCM), Team Player, Technical Support, Telephone Skills, Truckload Freight, Tuition Reimbursement, Writing Skills
IT Support Technician - 2nd shift - United States - 11128 - TQL
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IT Support Technician - 2nd shift
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General information
Country
USA
State
Ohio
City
Cincinnati
Descriptions & requirements
About the role:
TQL is looking to add an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts.
What's in it for you:
- $17.00/hr - $26.00/hr base salary and benefits package
- Reimbursement for continuous education and technical training
- Be a part of a company with a history of investing in people and technology
- Comprehensive benefits package
- Health, dental and vision coverage
- 401(k) with company match
- Perks including employee discounts, financial wellness planning, tuition reimbursement and more
- Certified Great Place to Work and voted a 2019-2026 Computerworld Best Places to Work in IT
What you'll be doing:
- Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app, and phone system issues
- Performing PC repairs, upgrades and reimaging on Desktops and Dell Laptop systems
- Setting up new workstations and relocating existing ones (light bending/lifting required)
- Utilizing ServiceNow/SCCM to manage inbound support requests and software upgrades/rollouts
- When on-call, responding to after-hours calls from employees regarding technical issues
- Regular travel between 4 TQL Cincinnati locations providing on-site support and office moves
What you need:
- Available to work Monday - Friday, 12p to 9pm EST
- PC and Network knowledge/experience required
- IT-related college degree or comparable professional experience required
- Exceptional customer service skills and a passion for helping others
- Ability to multitask in a fast-paced environment with changing priorities
- Knowledge of Microsoft Office 2016 / Office 365 and Windows 11 is a plus
- A+ and/or Microsoft Certification highly preferred
Where you'll be: 4289 Ivy Pointe Blvd. Cincinnati, OH 45245
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com
Apply now
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Total Quality Logistics LLC
Look around. Virtually everything you use, wear, and eat has made its way to you thanks to the transportation industry - and specifically, truckload transportation. TQL provides the expertise, strategy, and solutions to get raw materials and finished products where they need to be 24/7/365.
We are a nationally recognized, proven leader in transportation logistics. We connect consumer product and industrial goods shippers with truck operators who transport their freight to market destinations across North America. Our 2,000-member workforce identifies the right trucks for particular freight loads, negotiates rates, and ensures on-time delivery. Our insistence on honest, straightforward communications minimizes missed shipments, delays, and product shortages on store shelves.
Our Clients
In 2011, we worked with more than 7,000 customers and 50,000 carriers across North America to move more than 500,000 loads. We moved approximately 3,500 different types of commodities including fresh fruits and vegetables, packaged foods and beverages, meat and poultry, machinery and equipment, and much more. We are recognized experts in moving time-sensitive products, temperature controlled shipments, and cross-border moves.
2,500 to 4,999 employees
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