About the role
Our Corporate IT team is responsible for providing the most robust, performing, secure, sustainable and carbon savvy IT infrastructure and experience to all Vestiaire Collective employees. Our corporate IT team also plays a critical role in some global initiatives that rely on IT infrastructure such as moving offices, setting up new warehouses, connecting new digital tools.
We are looking for a Support IT Technician based in our hub in Brooklyn to support our people and successfully achieve these missions.
What you will do
Processing of user requests (changes, incidents) using our global ticketing system
Installing, configuring and maintaining computer hardware, software, systems, networks, printers, and scanners
Responding in a timely manner to service issues and requests
Providing technical support across various departments and global locations
Onboarding new employees on a regular basis
Monitoring of critical IT systems and tools, ensuring high availability at all locations
Stock management of laptops and peripherals
Use and develop the knowledge base (Wiki)
Maintain an up to date inventory
Participate in IT Projects
Who you are
3+ years experience working in IT Support
You have the following skills:
Windows 10/11,
Network: Basic routing and switching, VLAN, SSL / IPSEC VPN,
Support: Experience using a ticketing tool,
MDM: Intune, Iru for Mac is a plus,
Excellent interpersonal skills, written and oral expression,
Customer service spirit,
Autonomous, natural problem solver,
Rigor, ability to organize