IT Support Technician

COASTAL COMPUTER CONSULTING LLC

Brunswick, GA
3 days ago

Full-time

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Skills

Business Solutionsunmatched
Consultingunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
DHCP (Dynamic Host Configuration Protocol)unmatched
DNS (Domain Name System)unmatched
Desktop PCunmatched
Firewallsunmatched
Hardware Administrationunmatched
Help Deskunmatched
Identify Issuesunmatched
Laptop PCunmatched
Lift/Move 100 Poundsunmatched
Mac Operating Systemunmatched
Microsoft Active Directoryunmatched
Microsoft Windows Operating Systemunmatched
Multitaskingunmatched
Network Administration/Managementunmatched
Network Configuration Managementunmatched
Network Routersunmatched
Network Supportunmatched
Network Switchingunmatched
Peripheral Hardwareunmatched
Problem Solving Skillsunmatched
Security Patchesunmatched
Software Administrationunmatched
Systems Administration/Managementunmatched
Systems Maintenanceunmatched
TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
Technical Supportunmatched
Technical Writingunmatched
Time Managementunmatched
VPN (Virtual Private Network)unmatched

Description

Benefits:

Company parties
Free food & snacks
Paid time off

About the Role:
Coastal Computer Consulting LLC is looking for a skilled and motivated IT Support Technician to join our growing team in Brunswick, GA. This is a great opportunity to work in a dynamic tech environment where you'll solve real problems for real clients every day. If you love technology and thrive on helping others, we want to hear from you!

Responsibilities:

Provide hands-on technical support for hardware, software, and network issues
Diagnose and troubleshoot desktop, laptop, and peripheral device problems
Install, configure, and maintain operating systems and business applications
Set up and support network infrastructure including routers, switches, and firewalls
Respond to help desk tickets and client service requests in a timely manner
Perform routine system maintenance, updates, and security patching
Document technical issues, resolutions, and IT procedures
Resolving 90%+ of client issues on first contact
Maintaining a 98%+ client satisfaction rating
Hitting monthly goals with integrity, not shortcuts

Requirements:

4+ years of experience in IT support, help desk, or a related technical role
Proficiency with Windows and/or macOS operating systems
Working knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN)
Experience with Google Workspace, Microsoft 365, Active Directory, or similar platforms is a plus
Strong troubleshooting and problem-solving skills
A proactive, client-first attitude
Ability to work independently and manage multiple priorities
Ability to lift and carry equipment up to 100 lbs

About Us:
Coastal Computer Consulting LLC is a trusted IT services provider serving businesses throughout the Brunswick, GA area and the surrounding coastal region. Our clients rely on us for dependable, responsive technology solutions that keep their operations running smoothly. We pride ourselves on a collaborative team culture where technicians are empowered, valued, and given the tools they need to succeed.

Numbers & Facts

Location	Brunswick, GA
Job Type	Full-time

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