Job Description
IT Support Technician
Job details
Why is this position open: This position is intended for an individual with foundational IT knowledge, strong troubleshooting and customer-service skills to provide frontline technical support for faculty, staff, and students within the College of Nursing.
Skills Summary
Required Skills
Job Purpose: Provides frontline technical support for faculty, staff, and students within the College of Nursing. Assists with troubleshooting computers, software, peripherals, classroom technology, audiovisual equipment, and other common technology issues. Supports workstation setup, equipment deployment, classroom and meeting technology, employee onboarding and offboarding, and routine technology maintenance. Works under the direction of College IT staff and escalates issues requiring advanced technical or administrative access.
This position is intended for an individual with foundational IT knowledge, strong troubleshooting and customer-service skills, and the ability and willingness to learn College and university technology systems.
Relevant education, technical training, certifications, internships, help-desk experience, or hands-on technology experience may be considered.
Essential Functions
1. Frontline Technical Support – 45%
About our Company
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
Paid Holidays/Paid Time Off (PTO)
Medical/Dental Insurance Group
Accident/Critical Illness Insurance
Life Insurance
401 (K)
Job details
- Job id#: 13569
- Interview Process: 1 round, virtual
- Duration of the Contract: 2 months
- Possibility for Extension: Yes
- Work Location: Role is fully onsite
- Location: - Onsite: Columbia, SC.
- Candidate location: Candidate must be a CURRENT SC resident. No relocation allowed.
- Additional details: Travel between both USC buildings. Potential evening or weekend events - IT Support for ceremonies, etc.
- Please ensure you attach the SC Cover Sheet (attached), a valid Right to Represent, and the candidate's resume with full legal first name, and last name.
- Posting attachments should be named as AttachmentName_PostingID_LastName_FirstName.
- Ex: Resume_1234_Last_First, RTR_1234_Last_First, Coversheet_1234_Last_First
- Withdrawn candidates will not be permitted to be replaced.
- If you would like to use a sub vendor, only 1 level deep, please submit the Sub Vendor usage form.
Why is this position open: This position is intended for an individual with foundational IT knowledge, strong troubleshooting and customer-service skills to provide frontline technical support for faculty, staff, and students within the College of Nursing.
Skills Summary
Required Skills
- Education: High school diploma or equivalent and demonstrated knowledge or experience supporting computers, technology, or end users.
- Skill: Basic knowledge of computer hardware, software, operating systems, and peripherals.
- Skill: Ability to troubleshoot common computer and technology problems.
- Skill: Familiarity with Windows environments
- Education: Associate degree or technical certification in information technology, computer science, information systems, or a related field.
- Skill: Familiarity with one or more of the following: Windows 10/11, macOS, Microsoft 365, networking concepts, Active Directory, Intune, Jamf, mobile devices, classroom or audiovisual technology, Teams, Zoom
Job Purpose: Provides frontline technical support for faculty, staff, and students within the College of Nursing. Assists with troubleshooting computers, software, peripherals, classroom technology, audiovisual equipment, and other common technology issues. Supports workstation setup, equipment deployment, classroom and meeting technology, employee onboarding and offboarding, and routine technology maintenance. Works under the direction of College IT staff and escalates issues requiring advanced technical or administrative access.
This position is intended for an individual with foundational IT knowledge, strong troubleshooting and customer-service skills, and the ability and willingness to learn College and university technology systems.
Relevant education, technical training, certifications, internships, help-desk experience, or hands-on technology experience may be considered.
Essential Functions
1. Frontline Technical Support – 45%
- Provides frontline technical support to faculty, staff, and students in person, remotely, and through the College's service-request process.
- Diagnoses and resolves common issues involving:
- Windows and macOS computers
- Software and applications
- User accounts and authentication
- Printers and peripherals
- Network and connectivity issues
- Monitors, docking stations, keyboards, mice, and related equipment
- Mobile devices and other College technology
- Assists with workstation setup, equipment replacement, technology deployments, employee onboarding and offboarding, office moves, and other routine technology needs.
- Documents work performed and escalates issues requiring advanced troubleshooting, administrative access, or assistance from other IT personnel.
- Provides frontline support for classroom, conference-room, and audiovisual technologies.
- Assists users with displays, projectors, microphones, cameras, speakers, conferencing systems, presentation equipment, and related technologies.
- Troubleshoots common classroom and meeting-room technology problems and escalates more complex equipment or infrastructure issues.
- Assists College IT staff with technology support for meetings, instructional activities, livestreams, hybrid events, and other College activities.
- Performs routine equipment checks and helps ensure classrooms and meeting spaces are ready for use.
- Assists College IT staff with the setup, deployment, maintenance, and support of Windows, macOS, and mobile devices.
- Responsibilities may include:
- Preparing computers for deployment
- Installing approved software
- Connecting and configuring peripherals
- Performing routine software and operating-system updates
- Assisting with device enrollment
- Replacing or deploying computers and other equipment
- Troubleshooting device configuration issues
- Verifying equipment functionality
- Maintaining standardized workstation configurations
- Assisting with technology inventory and equipment tracking
- May perform routine tasks within systems such as Microsoft Intune, Jamf, Active Directory, or other enterprise management platforms under the direction of College IT staff and based on assigned access.
- Assists College IT staff with technology projects, equipment deployments, technology refreshes, inventory activities, documentation, and other operational needs.
- Follows established procedures and technical documentation and helps document newly identified issues and solutions.
- Works collaboratively with College IT staff and university technology partners and appropriately escalates issues outside the position's assigned responsibilities or technical expertise.
- Performs other related duties as assigned.
- High school diploma or equivalent and demonstrated knowledge or experience supporting computers, technology, or end users.
- Basic knowledge of computer hardware, software, operating systems, and peripherals.
- Ability to troubleshoot common computer and technology problems.
- Familiarity with Windows environments
- Associate degree or technical certification in information technology, computer science, information systems, or a related field.
- Familiarity with one or more of the following is helpful:
- Windows 10/11
- macOS
- Microsoft 365
- Basic networking concepts
- Active Directory
- Microsoft Intune
- Jamf
- Mobile devices
- Classroom or audiovisual technology
- Microsoft Teams, Zoom, or similar conferencing technologies
- Ability to learn new technologies, systems, and procedures.
- Ability to follow technical instructions and established procedures.
- Ability to recognize when an issue should be escalated to more experienced IT staff.
- Strong customer-service and interpersonal skills.
- Ability to communicate effectively with technical and nontechnical users.
About our Company
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
Paid Holidays/Paid Time Off (PTO)
Medical/Dental Insurance Group
Accident/Critical Illness Insurance
Life Insurance
401 (K)
Numbers & Facts
| Location | Columbia, SC |
| Industry | Computer/IT Services |
| Company Size | 20 to 49 employees |
| Year Founded | 1994 |
| Website | http://www.datasoft-tech.com |
About Company
Incorporated in 1994, DataSoft Technologies, Inc. is a customer-focused consulting and staffing services organization that provides solutions across all disciplines of business, including Engineering, Finance, Information Technology, Professional, Consulting, and software development. Its staff augmentation and business solutions provide a flexible, integrated workforce available for contract to hire—or permanent placement—with companies in the private and public business sectors. The company serves a broad range of businesses in the automotive, financial services, insurance, manufacturing, media and entertainment, software and telecommunications industries.
Skills
- Audiovisualunmatched
- Authenticationunmatched
- Automotive Repair and Maintenanceunmatched
- Communication Skillsunmatched
- Computer Hardwareunmatched
- Computer Scienceunmatched
- Computer Softwareunmatched
- Computer Workstationsunmatched
- Customer Support/Serviceunmatched
- Documentationunmatched
- Educational Technologyunmatched
- Equipment Replacementunmatched
- Functional Testingunmatched
- Help Deskunmatched
- High School Diplomaunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Information Technology Consultingunmatched
- Interpersonal Skillsunmatched
- Keyboardsunmatched
- Mac Operating Systemunmatched
- Microsoft Active Directoryunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Devicesunmatched
- Network Connectivityunmatched
- Nursingunmatched
- Onboardingunmatched
- Operating Systemsunmatched
- Operational Supportunmatched
- Peripheral Hardwareunmatched
- Printersunmatched
- Problem Solving Skillsunmatched
- Procedure Developmentunmatched
- Professional Servicesunmatched
- Software Administrationunmatched
- Software Installationunmatched
- Systems Maintenanceunmatched
- Technical Operationsunmatched
- Technical Supportunmatched
- Technical Writingunmatched
- Testingunmatched
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