Job Description
***This Role is fully Onsite***
***Travel between both USC buildings. Potential evening or weekend events - IT Support for ceremonies, etc***
***Candidate Must Be Local to South Carolina***
Provides frontline technical support for faculty, staff, and students within the College of Nursing. Assists with troubleshooting computers, software, peripherals, classroom technology, audiovisual equipment, and other common technology issues. Supports workstation setup, equipment deployment, classroom and meeting technology, employee onboarding and offboarding, and routine technology maintenance. Works under the direction of College IT staff and escalates issues requiring advanced technical or administrative access. This position is intended for an individual with foundational IT knowledge, strong troubleshooting and customer-service skills, and the ability and willingness to learn College and university technology systems. Relevant education, technical training, certifications, internships, help-desk experience, or hands-on technology experience may be considered.
Job Responsibilities
- Provides frontline technical support to faculty, staff, and students in person, remotely, and through the College's service-request process.
- Assists with workstation setup, equipment replacement, technology deployments, employee onboarding and off boarding, office moves, and other routine technology needs.
- Documents work performed and escalates issues requiring advanced troubleshooting, administrative access, or assistance from other IT personnel.
- Provides frontline support for classroom, conference-room, and audiovisual technologies.
- Assists users with displays, projectors, microphones, cameras, speakers, conferencing systems, presentation equipment, and related technologies.
- Troubleshoots common classroom and meeting-room technology problems and escalates more complex equipment or infrastructure issues.
- Assists College IT staff with technology support for meetings, instructional activities, livestreams, hybrid events, and other College activities.
- Performs routine equipment checks and helps ensure classrooms and meeting spaces are ready for use.
- Assists College IT staff with the setup, deployment, maintenance, and support of Windows, macOS, and mobile devices.
- May perform routine tasks within systems such as Microsoft Intune, Jamf, Active Directory, or other enterprise management platforms under the direction of College IT staff and based on assigned access.
- Assists College IT staff with technology projects, equipment deployments, technology refreshes, inventory activities, documentation, and other operational needs.
- Follows established procedures and technical documentation and helps document newly identified issues and solutions.
- Works collaboratively with College IT staff and university technology partners and appropriately escalates issues outside the position's assigned responsibilities or technical expertise.
Numbers & Facts
| Location | Columbia, SC |
| Job Type | Contractor |
| Industry | Computer/IT Services |
| Salary | $35–$40 Per Hour |
| Headquarters | Englewood, CO, US |
| Website | http://www.excelraise.com |
Qualifications
- High school diploma or equivalent and demonstrated knowledge or experience supporting computers, technology, or end users.
- Basic knowledge of computer hardware, software, operating systems, and peripherals.
- Ability to troubleshoot common computer and technology problems.
- Familiarity with Windows environments
- Associate degree or technical certification in information technology, computer science, information systems, or a related field.
- Familiarity with one or more of the following: Windows 10/11, macOS, Microsoft 365, networking concepts, Active Directory, Intune, Jamf, mobile devices, classroom or audiovisual technology, Teams, Zoom
About Company
Excelraise is a leader in consulting and technology. We help enterprises transform and thrive in a changing world through strategic consulting and operational leadership. At Excelraise, we outperform the competition and stay ahead of the innovation curve.
Skills
- Audiovisualunmatched
- Computer Softwareunmatched
- Computer Workstationsunmatched
- Customer Support/Serviceunmatched
- Identify Issuesunmatched
- Nursingunmatched
- Onboardingunmatched
- Peripheral Hardwareunmatched
- Software Administrationunmatched
- Technical Supportunmatched
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