Job Description
IT Support Technician Consultant
Overview
Daley And Associates is seeking a well-established L2 IT Support Technician with a professional services company to join their IT team on a contract basis. This individual will provide hands-on technical support to internal users, troubleshoot a wide range of hardware and software issues, and help ensure day-to-day technology operations run smoothly.
This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced, professional office environment and is comfortable supporting both end users and core IT infrastructure.
This position is a 6-month consulting engagement with a pay rate range of $40-$50 / hour.
Responsibilities
#LI-RH1
#LI-REMOTE
Overview
Daley And Associates is seeking a well-established L2 IT Support Technician with a professional services company to join their IT team on a contract basis. This individual will provide hands-on technical support to internal users, troubleshoot a wide range of hardware and software issues, and help ensure day-to-day technology operations run smoothly.
This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced, professional office environment and is comfortable supporting both end users and core IT infrastructure.
This position is a 6-month consulting engagement with a pay rate range of $40-$50 / hour.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for employees via phone, email, remote support, and in person.
- Troubleshoot and resolve issues related to Windows workstations, laptops, printers, mobile devices, and peripherals.
- Install, configure, and maintain desktop hardware and software.
- Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.
- Create, modify, and disable user accounts within Active Directory and Microsoft 365.
- Assist with onboarding and offboarding employees, including workstation setup, equipment deployment, and account provisioning.
- Diagnose and resolve issues related to network connectivity, VPN access, Wi-Fi, printers, and shared resources.
- Document incidents, resolutions, and troubleshooting steps within the organization's ticketing system.
- Escalate complex technical issues to senior IT team members when necessary while maintaining ownership through resolution.
- Assist with hardware refreshes, software deployments, and other IT initiatives as needed.
- Maintain an accurate inventory of IT assets and equipment.
- 2+ years of experience in an IT Support, Help Desk, Desktop Support, or Technical Support role.
- Strong experience supporting Windows 10/11 environments.
- Hands-on experience with Microsoft 365 and Active Directory administration.
- Familiarity with basic networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
- Experience using IT ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.
- Excellent troubleshooting, communication, and customer service skills.
- Ability to prioritize multiple requests and work independently in a professional office environment.
- Experience with Microsoft Intune, SCCM, or Autopilot.
- Familiarity with Azure AD (Microsoft Entra ID).
- Basic PowerShell knowledge.
- CompTIA A+, Network+, or other relevant certifications.
#LI-RH1
#LI-REMOTE
Numbers & Facts
| Location | New York, NY (Remote) |
| Industry | Staffing/Employment Agencies |
| Salary | $40–$50 Per Hour |
| Company Size | 20 to 49 employees |
| Year Founded | 2005 |
| Website | http://daleyaa.com/ |
About Company
Daley And Associates, LLC (“DAA”) is a boutique search, executive, and contract staffing firm located in Boston, MA. We specialize in the placement of Accounting, Finance, Information Technology, Legal, Administrative, and Life Sciences professionals at all levels. The firm was founded in 2005 by distinguished executives with over 30+ years of staffing agency experience with the mission to create a different kind of recruiting firm, one that provides a very hands-on, consultative approach to the clients they serve.
Daley And Associates works with some of the most prominent businesses in the greater Boston area. Our clients range from promising start-ups to Fortune 100 companies.
Skills
- Atlassian JIRAunmatched
- Communication Skillsunmatched
- CompTIA A+unmatched
- CompTIA Network+unmatched
- Computer Maintenanceunmatched
- Computer Workstationsunmatched
- Consultingunmatched
- Customer Support/Serviceunmatched
- DHCP (Dynamic Host Configuration Protocol)unmatched
- DNS (Domain Name System)unmatched
- Desktop Administrationunmatched
- Desktop Hardwareunmatched
- Establish Prioritiesunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Information Technology Consultingunmatched
- Inventory Managementunmatched
- Laptop PCunmatched
- Microsoft Active Directoryunmatched
- Microsoft Excelunmatched
- Microsoft Outlookunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Azureunmatched
- Microsoft Windows Operating Systemunmatched
- Microsoft Wordunmatched
- Mobile Devicesunmatched
- Network Supportunmatched
- Onboardingunmatched
- Peripheral Hardwareunmatched
- Printersunmatched
- Problem Solving Skillsunmatched
- Professional Servicesunmatched
- ServiceNowunmatched
- Software Administrationunmatched
- System Center Configuration Manager (SCCM)unmatched
- TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
- Technical Operationsunmatched
- Technical Supportunmatched
- VPN (Virtual Private Network)unmatched
- Wi-Fiunmatched
- Windows PowerShellunmatched
- Wireless Communicationsunmatched
- ZenDeskunmatched
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