IT Support Technician - Corporate Office

Job Description

The IT Support Technician is responsible for performing technical help desk support to all users.  He or she maintains, upgrades, and repairs PCs and peripheral equipment.  The IT Support Technician loads and verifies software, tracks and resolves equipment problems, and assists with licensing and inventory control.  He or she participates in IT projects and initiatives, such as system upgrades or the roll-out of new software. The IT Support Technician provides professional service at all levels of operation.  He or she assists and supports corporate office and other bank personnel and promotes a team environment.  The IT Support Technician works closely with IT management, network administrators, and other team members to ensure a robust IT environment. He or she keeps management well-informed of area activities and maintains all related records. 

Qualifications

• Must be at least 18 years old
• High school diploma or GED required
• 2 years of experience and/or training in computer hardware, software, and basic networking
• Understanding of PC hardware and knowledge of program applications.
• Knowledge of word processing and spreadsheet applications as well as proficient typing skills
• Professional appearance, dress, and attitude
• Good communication skills
• Must be well organized

Responsibilities

• Receives and prioritizes calls and e-mails from users.  Assigns tasks to appropriate trouble tickets and ensures that all problems are tracked, measured, resolved, and verified

• Provides first-line support through phone, email, or in-person to resolve hardware, software and network issues

• Maintains backup for the maintenance of backup disk distribution

• Provides information to all users regarding system status, operability, proper equipment use, and printer functions on a case by case basis
• Loads and verifies software and checks for correct operations on new systems
• Assists with hardware and software licensing functions and assists with inventory management
• Verifies proper performance of backup systems
• Ships and receives equipment to and from the I. T. Center
• Monitors system performance to ensure high levels of availability
• Provides new users with first time training regarding system usage
• Tracks and resolves problems promptly and effectively. Ensures optimal service
• Ensures that deadlines are met
• Obtains and conveys information as needed.  Logs all problems including cause and resolution information
• Notifies all involved parties when tickets are opened and closed
• Tracks and records resolutions of problems for future reference, training, and reporting
• Cooperates in a team environment to promote strong customer assistance and learning
• Works with different departments to assist in providing technical solutions as needed
• Keeps management well informed of area activities and of any significant problems. Attends meetings as required
• Maintains accurate and up-to-date reports
• Performs special projects as assigned
• Maintains the professional reputation of D.L. Evans Bank and promotes D.L. Evans Bank at all times
• Serves as a representative for D.L. Evans Bank in the community

Company Description

D.L. Evans Bank is a community bank and has been since 1904. For many years, we have provided premier banking services to the residents of Southern Idaho and Northern Utah while fostering a working environment for our employees dedicated to teamwork and excellent customer service. If you are a dynamic and customer-driven individual, whether an experienced banker or just beginning your career, we encourage you to continue with this applicant friendly, online job application!

D.L. Evans Bank is an Equal Opportunity Employer – veterans/individuals with disabilities.  VEVRAA Federal Contractor.  EOE/AA/Vets/IWD.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• FSA
• 401(k)
• Employee Stock Ownership Plan
• Paid Vacation
• Sick Time
• Life Insurance
• Long-term Disability Insurance