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IT Support Technician

Menards

Eau Claire, WI

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JOB DETAILS
SKILLS
Analysis Skills, Android, Cellular Telephone, Change Requests/Orders, Communication Skills, CompTIA - Computing Technology Industry Association, Computer Maintenance, Computer Networks, Computer Science, Computer Skills, Computer Systems, Equipment Maintenance/Repair, Hardware Installation, Hardware Repair, Identify Issues, Industry Standards, Information Technology & Information Systems, Maintenance Services, Management of Information Systems/Technology (MIS), Microsoft Product Family, Microsoft Windows Operating System, Mobile Operating System, Mobile Plant/Equipment, Mobile Technology, Network Management Software, On Call, Operating Systems, Operational Support, Peripheral Hardware, Preventative Maintenance, Printers, Retail, Retail Operations, Smartphones, Software Installation, Systems Administration/Management, Team Player, Technical Support
LOCATION
Eau Claire, WI
POSTED
30+ days ago

Why Work for Menards?

  • Profit Sharing & 401K, Paid Vacation & Holidays
  • Team Member Discount
  • Highly collaborative work environment
  • Pay based on experience

 

POSITION SUMMARY:

The IT Support Technician I will be actively engaged in the support and maintenance of Menard, Inc. computer equipment and systems for our retail stores.  As a team member in the IS Infrastructure IT Support department you will assist in troubleshooting, repairing, and preventative maintenance work on all Menard, Inc. computer equipment assets that support the operations of the retail stores within the company on a daily basis

 

PRIMARY RESPONSIBILITIES:

* IT Support:

  • Process issue tickets for all retail stores
  • Willingness to learn new software
  • Willingness to learn new computer skills
  • Must have working knowledge of computers and their operating systems
  • Understand mobile technologies and equipment such as smartphones and tablets
  • Repair defective computer equipment such as PCs, printer, tablets, register equipment, etc.
  • Load and install software or computer peripherals locally and remotely
  • Perform site preventative maintenance on computer equipment and systems onsite at retail stores
  • Perform project work as assigned
  • Perform Maintenance Change Request (MCR) work as assigned such as new or equipment upgrade rollouts for the retail stores

POSITION REQUIREMENTS:

  • Bachelor’s or Associate’s degree in a Computer Networking, Management Information Systems, Computer Repair, Computer Science, Information Technology Management or related field OR Equivalent work experience
  • Industry standard certifications are a plus (Microsoft, CompTIA, etc.).
  • Experience with computer systems, computer equipment including peripherals, mobile technology, or network/client-server troubleshooting, installation, or maintenance.
  • Knowledge of Windows Operating System and Android mobile operating system.
  • Familiarity with imaging techniques and software
  • Excellent design and analytical skills
  • Excellent communication skills
  • Ability to work independently, as well as cooperate with others in team efforts
  • Must work within designated normal office hours assigned or required by work
  • Must be able to work overtime and weekends as needed
  • Must carry a company provided after hours on call cell phone as needed
  • This position is located onsite in Eau Claire, WI and must be able to relocate to the area for this position.
 

About the Company

M

Menards

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