IT Support Technician
Employnet
Henderson, NV
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JOB DETAILS
SKILLS
Apple Macs, Best Practices, Cellular Telephone, Customer Support/Service, Document Scanners, Email Management/Administration, Hardware Administration, Help Desk, Identify Issues, Internet Security, Mac Operating System, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Network Connectivity, Operations, Organizational Skills, Peripheral Hardware, Phishing, Printers, Record Keeping, Resolve Customer Issues, Small Business, Software Administration, Software Licenses, Staff Training, Systems Administration/Management, Technical Support, VPN (Virtual Private Network), Wi-Fi
LOCATION
Henderson, NV
POSTED
3 days ago
Rapidly growing manufacturer seeking a hands-on IT Support Technician to provide in-house technology support to our staff and keep daily operations running smoothly.
Position Summary
The IT Support Technician will serve as the first point of contact for employees needing technical assistance. This role is highly user-focused, ensuring our team has reliable access to their devices, software, and business tools. The ideal candidate is patient, approachable, and skilled at troubleshooting common IT issues, particularly with Mac hardware and Microsoft 365 applications.
Key Responsibilities
- Provide front-line IT support to employees for hardware, software, and connectivity issues.
- Set up and configure Mac computers, peripherals, and company-approved applications for new employees.
- Manage Microsoft 365 accounts (Outlook, Teams, OneDrive, SharePoint) and resolve user issues.
- Troubleshoot and support company devices such as printers, scanners, and mobile phones.
- Assist employees with email setup, password resets, and access permissions.
- Perform routine software updates, backups, and security checks.
- Maintain accurate records of equipment, software licenses, and user access.
- Create and maintain simple guides or how-to instructions for staff.
- Coordinate with external IT vendors when specialized support is needed.
- Provide occasional one-on-one or small group training on basic IT tools and best practices.
Qualifications
Required:
- 13 years of IT support, help desk, or technical customer service experience.
- Proficiency with Mac OS hardware and software.
- Solid working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
- Awareness of cybersecurity best practices, including recognizing and mitigating spam, phishing, and other electronic attacks.
- Ability to explain technical concepts in a clear, user-friendly way.
- Strong troubleshooting and organizational skills.
- Friendly, patient, and approachable communication style.
Preferred:
- Experience in a small business environment (50100 users).
- Familiarity with Google Workspace, Zoom, or other collaboration platforms.
- Basic understanding of network connectivity (Wi-Fi, VPNs, shared drives).
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About the Company
E
Employnet
Always Hiring.™
Consistently Setting the Bar Higher.
Employnet, Inc. is a global leader in creating flexible workforce solutions. Each day we connect talented people to innovative companies with a wide range of skills and industries, helping to empower success.
COMPANY SIZE
100 to 499 employeesINDUSTRY
Business Services - Other
WEBSITE
http://www.employnet.com