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IT Support Technician

Foxconn Industrial Internet - FII

Houston, TX

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
1st Level Support, Best Practices, Communication Skills, CompTIA A+, CompTIA Network+, Computer Science, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Dental Insurance, Desktop Administration, Desktop PC, Documentation, Establish Priorities, Help Desk, High Tech Industry, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Knowledge Base, Laptop Hardware, Laptop PC, Mac Operating System, Maintain Compliance, Manufacturing, Microsoft Active Directory, Microsoft Office, Microsoft Windows Operating System, Mobile Devices, Network Architecture/Engineering, Network Connectivity, Operating Systems, Peripheral Hardware, Policy Development, Presentation/Verbal Skills, Printers, Software Administration, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, User Account Administration, VPN (Virtual Private Network), Wi-Fi, Writing Skills
LOCATION
Houston, TX
POSTED
Today
IT Helpdesk technician 
Location: Houston, TX 77064
Job Summary:

The IT Helpdesk Technician will be the first point of contact for all IT-related issues, 
providing prompt, courteous, and effective technical support to internal users. You'll be 
responsible for diagnosing and resolving hardware, software, and network problems, 
escalating complex issues when necessary. Your role is vital in maintaining user 
productivity and ensuring our IT services align with Ingrasys' operational needs and global 
IT standards.

Key Responsibilities:
  • First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
  • Troubleshooting & Resolution: Diagnose and resolve common ITproblems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.
  • System & Application Support: Assist users with common operating system issues (Windows, macOS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.
  • User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.
  • Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards.
  • Documentation & Knowledge Base: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues.
  • Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution.
  • IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practice
Qualifications:
  • Associate's degree in information technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+).
  • 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector.
  • Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues
  • Familiarity with Active Directory for user and computer management, including password resets and group policy basics and backups
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN).
  • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users.
  • Strong interpersonal skills and a highly customer-service-oriented approach.
  • Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure.
  • Self-motivated with a strong desire to learn and adapt to new technologies and processes
Benefits:
  • 401(k)    
  • Dental insurance    
  • Health insurance    
  • Life insurance    
  • Vision insurance    
  • Paid holidays    
  • Paid time off    
        
Foxconn is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.  
 

 

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Foxconn Industrial Internet - FII

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