IT Support Technician - Hybrid

BUILD AN AMAZING CAREER WITH SYSTEM PAVERS!

Job Description

System Pavers is growing at a tremendous rate, and we're looking to expand our corporate team with a dynamic IT Support Technician. In this position, you will be responsible for the day-to-day support, configuration, and maintenance of all the workstations within the company's infrastructure. You will be supporting users, managing help desk tickets, and assisting the team in supporting critical applications.

If you're focused on building the foundation for your success with a gratifying career that rewards your hard work, drive, and people skills, you'll fit right in.

About Us

As the nation's leading outdoor remodeling company, System Pavers has been creating gorgeous, personalized living spaces that deliver quality, beauty, and durability we proudly stand behind. Since opening in 1992, more than 90,000 homeowners have trusted us to transform their outdoor lifestyles through remodels that add lasting value to their homes. As an established company with a reputation for stellar work, we're looking forward to many more years of meeting and exceeding customer expectations as leaders in our industry.

We invite you to experience and become a part of our amazing culture as we help one another pave the way to personal and professional success. Join our energetic and positive team as we help guide homeowners through a rewarding outdoor remodeling journey.

Find out more about us by visiting our website or visiting our careers page, here.

Job Responsibilities:

• Adds/Moves/Changes
• Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they Identify/understand the heart of the problem
• Track and maintain support tickets using support desk software
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Trains and orients staff on use of hardware and software
• Install and configure applications
• Monitor and maintain network/desktop/mobile systems
• Assists in maintaining systems documentation
• Creation of instructional documentation
• Remote desktop support
• Mobile device management
• Server/system updates

Qualifications & Skills:

• Should have 2 - 3 years' experience
• Highly organized - process focused
• Excellent analytical & problem-solving skills
• Service-oriented and customer-focused
• Excellent communication skills

Our employees enjoy:

• Competitive compensation
• Full benefits including health, dental vision, life, and a 401K
• Ample opportunities for financial and career growth in an industry that's booming
• Hybrid position

As a IT Support Technician at System Pavers, you will see visible results of your work and everything you do will make a difference to the success of our entire company. System Pavers has a fantastic and dedicated team focused on helping our customer make memories with the friends and family. We are not able to offer visa sponsorship for this role and qualified applicants must be able to work in the U.S. legally without requiring a work visa.

System Pavers is proud to be an inclusive and equal opportunity employer of a diverse set of individuals and will consider for employment all qualified applicants. System Pavers requires the satisfactory passing of a standard background check for all positions and a clean driving record when driving for the job is required.