The IT Support Technician I will help end-users resolve issues with computer hardware or software. This position responds to user inquiries, troubleshoot and diagnose problems, and identify solutions with IT equipment and applications.
Responsibilities and Duties:
Provide second-line hardware, software, and end-user support as required and in line with documented procedures and service-level targets to support the business effectively.
Conduct data entry into company systems, and file information using established procedures to ensure information is accurate and accessible.
Support in providing initial fault isolation.
Carry out simple installation tasks, following detailed instructions and working under close supervision to complete the allocated tasks.
Categorizing equipment into separate groups, processing equipment orders for shipping, following detailed procedures.
Carry out simple maintenance and repair tasks, following detailed instructions and working under close supervision to complete the allocated tasks.
Carry out simple knowledge management tasks by following established procedures in order to support others.
Work according to an assigned schedule.
Skills:
Required:
Ability to utilize power equipment in a warehouse setting
Ability to analyze basic computer problems with the intent to develop and implement logical and effective solutions
Preferred:
Experience in managing hardware in a warehouse environment
Knowledge of store hardware
Monitors, diagnoses and fixes problems with technology products.
Configures, operates, and manages hardware assets.
Identifies, diagnoses and resolves technical problems in line with prescribed solution options.
Sets up and maintains operating systems.
Plans, organizes, prioritizes and oversees activities to efficiently meet project objectives.
Employs a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution.
Puts processes in place to support the creation and use of the information, data and intellect that exists in the Team Members who work for an organization, to support the achievement of goals.
Expresses ideas, requests action, formulates plans, and policies by means of clear and effective verbal communications.
Understands and effectively uses standard office equipment and standard software packages to support business processes.
Installs, sets up, configures, and manages software and environments.
Knowledge with Jira and Confluence software.
ITIL Foundations.
Education: High School Diploma or GED
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.
It started with a father and son - Charles Francis "C.F." and Charles H. "Chub" O’Reilly. Together they had the courage and confidence to venture out on their own. Along with 11 others who shared the same desire to offer great customer service and auto parts availability, the doors of O’Reilly Automotive, Inc. opened on December 2, 1957.
Now, more than 61 years later, the 77,000-plus team members at O’Reilly Auto Parts are proud of the company’s achievements over the years.
During our early years, we focused on sales and slow and steady growth. At the end of our first year, sales totaled $700,000, and by 1961 volume reached $1.3 million. For the first seven years of operation, there was one store in Springfield, MO, until the second opened in July 1964. In March 1975, annual sales volume rose to $7 million and a 52,000 square-foot facility was built in Springfield for the O’Reilly/Ozark warehouse operation. By that time, the company had nine stores, all located in southwest Missouri.
The long range plans and stability of the company were solidified by a public offering of company stock in April 1993. Since that time, the Company has grown through new store and distribution center openings, as well as numerous mergers and acquisitions. O’Reilly currently operates stores in 47 states, including Alaska and Hawaii, and distribution centers in 27 locations.
Dramatic changes in technology, inventory control, facilities, and sheer size mark the O’Reilly growth and success story. But, it is our spirit of teamwork - how important it was then and how important it remains - that drives our performance. The company’s values and culture that started with the original 13 employee/owners remain evident and strong as we expand and develop Team O’Reilly.
We serve two distinct customer bases - the professional (installer) customers who provide auto repair services to their customers (DIFM - do it for me), and retail "walk-in" customers (DIY - do it yourself). Our dual-market strategy continues to differentiate us from the competition and is a major factor in our ongoing success. Depending on a store’s professional versus retail customer mix, more than 95 percent of our locations have team members dedicated to our professional customers, offering them separate counters, phone lines, and a delivery fleet that totals 18,455 vehicles. We also have a professional sales team, consisting of territory sales managers and in-store sales specialists, responsible for calling on our professional customers and building sound business partnerships to ensure O’Reilly is the First Call for their auto parts needs.