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IT Support Technician I, II, and III (AV Support)

Community College of Baltimore County

Catonsville, MD

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JOB DETAILS
SALARY
$46,596–$91,343 Per Year
SKILLS
ATM, Accidental Death and Dismemberment (AD&D), Administrative Skills, Aged Care, Analysis Skills, Annuities, Audiovisual, Board Meeting, Call Centers, Common Type System (CTS), CompTIA - Computing Technology Industry Association, CompTIA A+, Computer Hardware, Computer Maintenance, Computer Software, Credit Union, Customer Support/Service, Desktop Administration, Desktop PC, Develop and Maintain Customers, Email Management/Administration, Establish Priorities, Event Management, Flexible Spending Accounts, Hardware Installation, Hardware Repair, Health Plan, Help Desk, Human Resources, IP (Internet Protocol), ITIL (IT Infrastructure Library), Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology Software, Internet Video, Legal, Life Insurance, Long-Term Care, MCDST - Microsoft Certified Desktop Support Technician, MCSA - Microsoft Certified Systems Administrator, MCSE - Microsoft Certified Systems Engineer, Maintenance Services, Malware, Microsoft Active Directory, Microsoft Certifications, Microsoft Outlook, Microsoft SharePoint, Multimedia, Network Administration/Management, Network Support, On Site Support, Outpatient Care, Outsourcing, Patient Care, Printing, Problem Solving Skills, Retirement Plan, Scholarship, Seminars, Software Administration, Software Installation, Software Licenses, Substance Abuse, Substance Abuse Treatment, System Center Configuration Manager (SCCM), Systems Administration/Management, Technical Support, Time Management, Training/Teaching, Training/Teaching Curriculum, Trouble Tickets, Tuition Fees, Tuition Reimbursement, Videoconferencing
LOCATION
Catonsville, MD
POSTED
30+ days ago

IT Support Technician I, II, and III (AV Support)

Salary

$46,596.00 - $91,343.00 Annually

Location

Catonsville, MD

Job Type

Full-Time Staff

Job Number

2026-038

Division

Administrative Services

Department

Technical Services

Opening Date

05/14/2026

  • Description
  • Benefits
  • Questions

Class Description

Join the IT team at CCBC, where youll provide essential technical support while playing a key role in audiovisual (AV) technology across campus. As an IT Support Technician, youll assist faculty, staff, and students with general IT troubleshooting, software and hardware maintenance, and classroom technology. While this is a well-rounded IT role, we currently have a strong need for technicians with AV expertise to support smart classrooms, multimedia setups, and campus events. CCBC offers great benefits, professional growth opportunities, and a collaborative environment where your skills can make a real impact.

CCBC has three levels of IT Support Technician roles, each with increasing responsibilities and requirements. The specific responsibilities, requirements, and pay ranges for each level are detailed below.

___

IT Support Technician I: $46,596-$77,015

The purpose of this class is to provide prompt and efficient helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner as well as to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software.

IT Support Technician II: $51,253-$84,715

The purpose of this class is to provide prompt and efficient helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner, to install and support desktop software and to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software.

IT Support Technician III: $56,368-$93,170:

The purpose of this class is to provide a high level of helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner, to install and support desktop and client software and to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software.

Minimum Requirements

IT Support Technician I:

High School diploma/GED and one year of related experience, candidates currently enrolled in college or Associates Degree preferred. Knowledge of and familiarity with support of assorted computer software, hardware and multi-media equipment required. Help Desk Institute (HDI) Customer Service Representative Certification is preferred. Department may designate certifications required within six months of hire.

IT Support Technician II:

Associates Degree and three years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi-media equipment and ability to troubleshoot and prioritize technical problems;

One professional or technical certification (HDI Customer Service Representative, HDI Support Center Analyst, HDI Desktop Support Technician, HDI ITIL Foundation, CompTIA A+, CompTIA Net+, MS MCDST, or MS SCCM). Help Desk Institute (HDI) Customer Service Representative Certification will be required within six months of hire.

IT Support Technician III:

Associates Degree and four years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi-media equipment and ability to troubleshoot and prioritize technical problems; Help Desk Institute (HDI) Customer Service Representative Certification required, certification may be acquired within 6 months of employment. One other technical certification required such as CompTIA (e.g. A+, Net+) Infocomm CTS, or Microsoft certifications (e.g. MCSA, MCSE)

FOR BEST CONSIDERATION APLY BEFORE MAY 28, 2026

Class Specific Essential Duties

IT Support Technician I:

  • Receive, prioritize, schedule and fulfill help desk requests for hardware, software, network and media support in faculty and staff offices as well as labs and classrooms. Provide ongoing maintenance of hardware, software and smart classroom media devices and presentation equipment.
  • Assist with setup and operation of media programs, seminars, board meetings, and any other special events that occur on or off campus.
  • Assist with tracking and update of hardware and software asset inventory.
  • Coordinate outsourced hardware repairs.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

IT Support Technician II:

  • Receive, prioritize, schedule and fulfill help desk requests for hardware, software, network and media support in faculty and staff offices as well as labs and classrooms. Provide ongoing maintenance of hardware, software and smart classroom media devices and presentation equipment.
  • Assist with setup and operation of media programs, seminars, board meetings and any other special events that occur on or off campus.
  • Assist with tracking and updating of hardware and software asset inventory.
  • Coordinate outsourced hardware repairs.
  • Setup and provide basic support for desktop and client software.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

IT Support Technician III:

  • Receive, prioritize, schedule and fulfill help desk requests for hardware, software, network and media support in faculty and staff offices as well as labs and classrooms. Provide ongoing maintenance of hardware, software and smart classroom media devices and presentation equipment.
  • Assist with setup and onsite support of media programs, seminars, board meetings and any other special events that occur on or off campus.
  • Assist with tracking and updating of hardware and software asset inventory.
  • Coordinate outsourced hardware repairs.
  • Provide advanced installation and support for desktop and client software. Image computers using prevailing software; clean malware and recover/re-image systems as needed.
  • Train other Help Desk Analysts, as needed.
  • Assist in planning and implementing upgrades, replacements and special projects.
  • Provide network administration and support.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

Position Specific Essential Duties

IT Support Technician I:

  • Provide first call resolution, escalating trouble tickets to appropriate support personnel as needed. Provide immediate response to smart classroom calls for technical assistance (AV button alerts).
  • Assist Tier II and Tier III to support special project implementations.
  • Assist in upgrades and rollouts of computer and or media equipment and install and maintain computer labs. Provide ongoing maintenance for smart classrooms.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

IT Support Technician II:

  • Provide first call resolution, escalating trouble tickets to appropriate support personnel as needed. Provide immediate response to smart classroom calls for technical assistance (AV button alerts).
  • Assist Tier II and Tier III to support special project implementations.
  • Assist in upgrades and rollouts of computer and or media equipment and install and maintain computer labs. Provide ongoing maintenance for smart classrooms. Install desktop software using deployment console. Set up IP printing. Set up email (Outlook) client on desktops.
  • Schedule and set up web video conferences and/or conference calls.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

IT Support Technician III:

  • Provide first call resolution, escalating trouble tickets to appropriate support personnel as needed. Provide immediate response to smart classroom calls for technical assistance (AV button alerts).
  • Assist Tier II and Tier III to support special project implementations.
  • Assist in upgrades and rollouts of computer and or media equipment and install and maintain computer labs. Provide ongoing maintenance for smart classrooms. Install desktop software using deployment console. Set up IP printing. Set up email (Outlook) client on desktops.
  • Schedule and set up web video conferences and/or conference calls.
  • Work with Tier II to create computer deployment images.
  • Package and install client software for server based applications and maintain client software licenses.
  • Perform Active Directory maintenance tasks.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

CCBC Full Time Benefits At A Glance

BENEFIT SUMMARYHealth and Medical

  • CIGNA
  • Cigna Open Access Plus (OAP)
  • Cigna Open Access Plus In Network (OAPIN)

KaiserPrescription Drug Benefits:

  • For CIGNA Plans - included in Cigna Plan Medical Premiums
  • Kaiser - included in Kaiser Medical Premium

Mental Health

Emotional, drug/alcohol abuse treatment, both inpatient and outpatient, provided when pre-approved. Premium included in medical care plan.

Dental Benefits

  • CareFirst Blue Cross/Blue Shield Regional Traditional
  • CareFirst Blue Cross/Blue Shield Regional Preferred

Vision Benefits

  • NVA

Flexible Spending Accounts

  • Benefit Strategies Health Spending Account $2,600
  • Benefit Strategies Dependent Care (children under 13 and elder care) $5,000

FinancialTerm Life Insurance: MetLife

  • Employee Basic Life Insurance is 1 times your salary with a minimum of $50,000 (90/10)
  • Employee Supplemental Life Insurance is available in multiples of $10,000 with a maximum of $200,000. Supplemental Term Life Insurance is available for spouse (increments of $10,000 to a maximum of 50% of employee combined basic and supplemental amount) and dependents ($10,000). Supplemental Term Life Insurance is 100% employee paid.

Permanent Whole Life Insurance: Unum

  • Permanent Whole Life Insurance with Optional Long Term Care rider available through Unum. Available to full-time employees, part-time associates, and adjunct faculty.
  • Spouse and dependent coverage available. Permanent Whole Life Insurance accrues cash value, premiums will not increase, and coverage will not decrease. Permanent Whole Life Insurance is 100% employee paid.

Accidental Death & Dismemberment: The Hartford

Individual or Family Coverage. Employee pays a rate in multiples of $10,000 to a maximum of $300,000.

Long-Term Disability

Plan pays 60% of gross monthly salary after 90 consecutive days of absence. Employee pays 100% of premium.

Retirement Plans

  • Maryland State Teachers Pension System (7% contributory)
  • Optional Retirement Plan (non-contributory)
  • Baltimore County Employees Retirement System (7% contributory)

Supplemental (Retirement Annuities) 403(b) and 457(b)

  • Tax-sheltered annuities 403(b). Payroll salary reduction authorization is needed. The form is available on SharePoint Forms/Human Resources Forms.

The 403(b) supplemental retirement plan is available to all CCBC employees (Adjunct Faculty, Part Time Associates and Full Time employees).

  • Roth 403(b) is a savings feature that is available when you open a 403(b) account. The Roth 403(b) savings feature allows employees to contribute after-tax dollars and then withdraw tax-free dollars from their account upon retirement. The Roth 403(b) savings feature is only offered by the following vendors: TIAA-CREF and VOYA Financial Advisors, Inc. Adjunct Faculty, Part Time Associates and Full Time employees are eligible to save for retirement using the Roth 403(b) savings feature. Employees may contribute traditional pre-tax 403(b) dollars and Roth 403(b) post-tax dollars simultaneously. The savings limits are combined for the Traditional 403(b) and the Roth 403(b) contributions.
  • Deferred Compensation Plan 457(b) offered through VOYA Financial Advisors, Inc. The 457(b) salary reduction authorization form is needed. The form is available on SharePoint Forms/Human Resources Forms.

Legal Services

Legal Resources is a pre-paid legal voluntary benefit for advice, consultation and representation for commonly used legal services.

Credit Union

First Financial Federal Credit Union membership available to employees.

Direct Deposit

Its convenient, safe, reliable and saves time. No waiting for your check on payday. The money is already in your account, whether you are at work or on vacation. Mandatory payroll direct deposit allows employees the control and flexibility of directing their pay to different accounts at any bank, in any location.

Work and FamilyEmployee Assistance Program (EAP): Cigna Behavioral

Free personal advocates assisting you and any household member to resolve any issues.

Paid Leave Benefits

Academic, Bereavement, Sick and Safe Leave, Jury Duty, Religious Holidays, Military Leave, Sabbatical, Personal, Vacation, and Holidays.

Tuition Assistance

Eligible full-time employees may qualify for waiver or reimbursement programs. Spouses and legal dependents up to age 22 are eligible for reimbursement with proof of successful completion and a C or better grade. Employees eligible for Tuition Assistance become eligible for the external Tuition reimbursement program the first semester after one calendar year of employment. Eligibility for waiver or reimbursement for CCBC courses begins after the completion of a 90 day probation for public safety and classified employees.

Academic Cash Award

Classified employees are eligible for a lump sum award of $500 for completion of an unduplicated college degree.

McDaniel Colleges Educators Legacy Scholarship Program

CCBC is proud to offer an exciting new benefit to all benefits-eligible employees! Read more "

McDaniel College has extended its Educators Legacy Scholarship (ELS) program to CCBC benefits-eligible employees. CCBC is among the inaugural community college partners.

Children of ANY current full-time benefits-eligible CCBC employee with at least four years of continuous full-time employment are eligible to receive a scholarship valued at up to $100,000 over four (4) years.

The scholarship will first take effect in the fall semester. The CCBC Employee Benefits Team will provide verification of employment. Excellent teaching is McDaniel Colleges priority and its legacy. The Colleges expert faculty-mentors empower students to achieve their personal best, and many graduates go on to become top K-12 educators.

Since 2010, four of McDaniels graduates were named state Teachers of the Year, including the 2011 National Teacher of the Year Michelle Shearer. McDaniel is ranked among Money Magazines 50 Best Liberal Arts Colleges and offers more than 70 undergraduate programs of study. The personalized curriculum and student-faculty collaboration develop the unique potential in every student. McDaniel College welcomes the sons and daughters of CCBC employees!

Mandated Federal Benefits

Workers Compensation, Unemployment Insurance, Social Security.

For Your Convenience

  • ATM machines are available at each of the main campuses
  • Check cashing with appropriate ID
  • Free Parking
  • Access to weight lifting facilities, swimming pool and library

01

Do you have a High School diploma/GED and one year of related experience, or are you currently enrolled in college or have an Associates Degree ?

  • Yes
  • No

02

Do you have an Associates Degree and three years of related experience; knowledge of and familiarity with supporting assorted computer software, hardware, and multimedia equipment, and the ability to troubleshoot and prioritize technical problems. Please explain

03

Do you have an associates degree and four years of related experience; knowledge of and familiarity with supporting assorted computer software, hardware, and multimedia equipment, and the ability to troubleshoot and prioritize technical problems; Help Desk Institute (HDI) Customer Service Representative. Provide explanation

04

Knowledge of and familiarity with support of assorted computer software, hardware and multi-media equipment required. Help Desk Institute (HDI) Customer Service Representative Certification. Provide explanation

05

Do you have at least one professional or technical certification (HDI Customer Service Representative, HDI Support Center Analyst, HDI Desktop Support Technician, HDI ITIL Foundation, CompTIA A+, CompTIA Net+, MS MCDST, or MS SCCM. Provide certifications

06

Customer Service Representative Certification required; certification may be acquired within 6 months of employment. Do you have one other required technical certification, such as CompTIA (e.g., A+, Net+), Infocomm CTS, or Microsoft certifications (e.g., MCSA, MC)? Provide Certification

07

Do you have audiovisual (AV) technology experience?

  • Yes
  • No

Required Question

Employer Community College of Baltimore County

Address CCBC

Baltimore, Maryland, 21228

Phone 443-840-4739

Website http://agency.governmentjobs.com/ccbcmd/default.cfm

About the Company

C

Community College of Baltimore County

CCBC is the college of choice for over 70,000 students and 200 businesses each year — all with unique goals, strengths and requirements. By offering a holistic learning environment that is both accepting and challenging, we meet students where they are and take them where they want to go.

CCBC is committed to ensuring equal opportunity and nondiscrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on race, color, religion, gender, age, national origin, ancestry, veteran status, disability, sexual orientation or any other basis protected by law.

CCBC’s benefits include medical, dental, vision, disability insurance, ample paid time off, choice of one of two Maryland State Retirement Plans (contributory and noncontributory), and much more.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Education
FOUNDED
1957
WEBSITE
http://www.ccbcmd.edu/jobs

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