IT Support Technician I

Overview

Canyon Ranch has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona and Lenox, Massachusetts. At these acclaimed properties, guests can achieve their goal of living younger longer.

In addition, Canyon Ranch operates North America's largest day spa at The Venetian hotel in Las Vegas, Nevada. Canyon Ranch is a recipient of Travel + Leisure's Best Spa Award, as well as the Condé Nast Traveler Best Destination Spa Award.

Most recently, Canyon Ranch was honored by the MICHELIN Guide as the top wellness hotel and #1 resort in the Americas. with the Tucson and Lenox resorts having received prestigious MICHELIN Keys recognizing excellence in hospitality.

The IT Support Technician I (Service Delivery & Client Services Technician I) is the on-property face of technology for colleagues, leaders, and - when called upon - our guests. Operating within a 24/7 luxury wellness hospitality environment, this role delivers polished, discreet, and timely frontline support that protects the seamless experience our guests expect. The Technician resolves day-to-day technology issues, supports the operational systems the property runs on, monitors local infrastructure, and surfaces risk before it reaches the guest. This role operates within a centralized shared services technology model. Enterprise applications, cloud platforms, infrastructure backbone, and cybersecurity functions are owned by corporate engineering, infrastructure, cloud, and security teams. The Level 1 Technician is the local extension of that model - the trusted on-site partner who keeps the property running and escalates with discipline when an issue exceeds the local scope.

Responsibilities

• Provide first-level support for desktops, laptops, mobile devices, peripherals, and collaboration tools.
• Troubleshoot hardware, software, network, wireless, and remote-access issues, escalating when appropriate.
• Maintain accurate ticket documentation and communicate updates clearly and professionally.
• Deliver polished support for colleagues, leadership, VIPs, and guests.
• Support endpoint deployment and maintenance, including imaging, device setup, encryption, patching, and asset tracking.
• Assist with onboarding and offboarding activities in coordination with HR and leadership teams.
• Monitor and support operational technologies including conferencing systems, A/V, printers, POS/payment systems, digital signage, and guest technology platforms.
• Follow company security and compliance standards, including proper handling of confidential information and reporting security concerns.
• Coordinate with vendors and centralized IT teams to support infrastructure, cloud services, and enterprise applications.
• Contribute to process improvements, documentation, and ongoing knowledge sharing.
• Recognize and report potential security events, including phishing, suspicious access, lost or stolen devices, and physical security concerns within technology spaces.
• Demonstrate working familiarity with cloud-delivered services the property consumes, including identity, multi-factor authentication, conditional access, productivity, collaboration, and storage platforms.

Qualifications

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• High School Diploma or equivalent required.
• 2-4 years of IT support, help desk, or related technical support experience.
• Experience supporting desktops, mobile devices, and workplace technology in a fast-paced environment.
• Basic understanding of networking, endpoint management, and cloud-based collaboration tools.
• Strong troubleshooting, organization, and customer service skills.
• Excellent written and verbal communication skills with the ability to interact professionally with all levels of the organization.
• Ability to manage multiple priorities while maintaining attention to detail and professionalism.
• Commitment to continuous learning and staying current with evolving technology trends.

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• Paid Maternity leave
• A supportive, collaborative work environment with opportunities for professional growth.