IT Support Technician II

Location: Englewood, CO
Salary: $25.00 USD Hourly - $31.72 USD Hourly
Description:

Title - It Support Technician II

Location - Englewood, CO 80112
Duration – 06+ Months

 

 

Duties:
-Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals.
-Provide basic network support ensuring desktop and other networked peripherals full connectivity.
-Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms.
-Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
-Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or Client personnel “walk-ups”.　
-Support organizational efforts and maintaining policies and procedures in the IT Department　
-Assist with the creation and maintenance of local site IT systems documentation.

 

Skills:

-Customer/solution ownership, an overall drive for excellence.
-Team focused with the capacity for knowledge sharing
-Written and verbal communication skills with end users
-Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
-Ability to understand user and business needs and translate to technical solutions
-Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, and other related peripherals 
-Comprehensive troubleshooting skills of industry standard hardware and software products/services

 

Education:

Associate's Degree in a related field of study with 2 or more years of relevant experience
Higher education may substitute for relevant experience and relevant experience may be considered in lieu of required education

 

Skills Required:

• CUSTOMER OWNERSHIP

• SOLUTION OWNERSHIP

• DRIVE FOR EXCELLENCE

• TEAM FOCUS

• KNOWLEDGE SHARING

 

Additional Skills:

• WRITTEN COMMUNICATION

• VERBAL COMMUNICATION

• CUSTOMER CARE PHILOSOPHY

• CUSTOMER SATISFACTION

• UNDERSTANDING USER NEEDS

• UNDERSTANDING BUSINESS NEEDS

• TRANSLATING NEEDS TO TECHNICAL SOLUTIONS

• BASIC KNOWLEDGE OF IT TECHNICAL STANDARDS

• COMPUTERS

• PRINTERS

• NETWORK TECHNOLOGY

• DRIVERS

• SOFTWARE TROUBLESHOOTING

• RELATED PERIPHERALS

• TROUBLESHOOTING INDUSTRY STANDARD HARDWARE

• TROUBLESHOOTING INDUSTRY STANDARD SOFTWARE

 

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