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IT Support Technician II

DP Professionals

Englewood, CO

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JOB DETAILS
SKILLS
Aerospace and Defense, Communication Skills, Computer Hardware, Computer Networks, Customer Satisfaction, Customer Support/Service, Depth Perception, Desktop PC, Device Drivers, Hardware Administration, Hardware Installation, Hazardous Materials/Substances, Identify Issues, Industry Standards, Laptop PC, Lift/Move 50 Pounds, Manual Dexterity, Microsoft Active Directory, Microsoft Windows Azure, Needs Assessment, Network System Hardware, PC (Personal Computer) Systems, Peripheral Hardware, Philosophy, Presentation/Verbal Skills, Printers, ServiceNow, Software Administration, Software Installation, Technical Support, VPN (Virtual Private Network), Videoconferencing, Writing Skills
LOCATION
Englewood, CO
POSTED
3 days ago
DPP is seeking an IT Support Technician II for an opportunity with our client in the Aerospace & Defense industry.
 
Work location: Onsite in Englewood, CO
Work Schedule: Mon-Fri 10:00AM-7:00PM
Duration: 12 months
Term: W2 position
 
Position summary:
  • As an IT Support Technician II, you will be using your skills and expertise to provide computer, hardware, and software support to our employees.
  • You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software.
  • You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.
 
Required skills:
  • Customer/solution ownership, an overall drive for excellence.
  • Team focused, with the capacity for knowledge sharing.
  • Written and verbal communication skills with end users.
  • Demonstrate a customer care philosophy that ensures a high level of customer satisfaction.
  • Ability to understand user and business needs and translate to technical solutions.
  • Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
  • Comprehensive troubleshooting skills of industry standard hardware and software products/services. 
  • Must have experience in the following:
    • Incoming calls
    • ServiceNow
    • Azure Entra ID
    • Active Directory
 
Education:
  • Associate’s degree in a related field of study with 2 or more years of relevant experience
  • Higher education may substitute for relevant experience
  • Relevant experience may be considered in lieu of required education 
 
Physical/Mental/Emotional Requirements:
  • Frequently walk, sit, stand, climb stairs and steps.
  • Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity.
  • Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors.
  • Frequently requires hearing abilities to include discerning different tones and volumes.
  • Occasionally lifting or carrying up to 50 lbs.
 
Working Conditions:
  • Rarely exposed to outdoor elements (high/low temperatures, sun, rain/snow, etc.)
  • Rarely exposed to fumes or hazardous chemicals/materials.
  • Rarely exposed to loud noises.
 
Interested? Learn more:
Click the apply button to learn more about position #26-00777.

Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.

About the Company

D

DP Professionals

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