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IT Support Technician II

F2Onsite

Forest Park, GA

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JOB DETAILS
SKILLS
Communication Skills, Computer Workstations, Customer Support/Service, Desktop PC, Detail Oriented, Documentation, Follow Through, Help Desk, IT Service Management (ITSM), Identify Issues, Laptop PC, Maintenance Services, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Operating System, Peripheral Hardware, Printers, Problem Solving Skills, Resolve Customer Issues, Service Delivery, ServiceNow, Software Administration, Technical Support, User Account Administration
LOCATION
Forest Park, GA
POSTED
4 days ago

Position Overview

Seeking a Level 2 IT Support Technician to provide onsite desktop and end user support in a corporate Windows environment. This hands on role is responsible for troubleshooting hardware and software issues, managing service requests through a ticketing system, and delivering responsive, high quality technical support to end users.

Key Responsibilities

  • Provide Level 2 support for desktops, laptops, printers, peripherals, and other end user devices.
  • Troubleshoot hardware, software, and Windows operating system issues in a corporate environment.
  • Manage and resolve incidents and service requests using ServiceNow or a similar IT service management platform.
  • Image, configure, deploy, and maintain Windows workstations.
  • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint, while assisting users with account and application issues.
  • Escalate advanced technical issues to the appropriate support teams and follow them through to resolution.
  • Maintain detailed documentation by recording troubleshooting steps, resolutions, and ticket updates.
  • Partner with onsite and remote IT teams to ensure reliable end user support and consistent service delivery.

Required Qualifications

  • Experience providing Level 2 desktop or end user support in a corporate environment.
  • Hands on experience with ServiceNow or a similar ITSM ticketing system.
  • Strong knowledge of Windows operating systems and standard desktop applications.
  • Experience supporting Microsoft 365, including user account administration and application troubleshooting.
  • Ability to manage a high volume of tickets while maintaining accurate documentation and attention to detail.
  • Strong communication, customer service, and problem solving skills.

Schedule

Part Time, 3 days per week (Tuesday through Thursday), 8:00 AM – 5:00 PM

About the Company

F

F2Onsite

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