IT Support Technician II

We are seeking a dedicated IT Support Technician to join our Ambulatory Desktop Support team, providing exceptional technical support across a geographically dispersed network of physician practices and urgent care sites. The ideal candidate will possess a strong blend of technical expertise and soft skills, ensuring a secure and efficient IT environment while delivering excellent customer service to clinical and administrative end users. This may include diagnosis and troubleshooting of all organizational software, hardware, and mobile devices, as well as remote-first triage, on-demand dispatch, and scheduled "milk-run" site circuits. They serve as an escalation point for Level 1 techs and act as the on-site technical presence for their assigned zone or circuit. The technician will primarily operate out of the ambulatory dispatch hub at 435 South St, with rotating coverage of urgent care and practice sites. Position may be assigned to any Atlantic Health facility, and hours may be modified at the discretion of Information Technology Management as necessary to provide reliable ambulatory support coverage aligned with practice hours

Responsibilities

• Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner
• Experience leading projects from inception to completion, ensuring timely delivery and adherence to quality standards
• Strong knowledge of end-user computing, network-based PC/workstation systems, and hardware
• Collaborating/mentoring with other members of the IT team to develop and implement new technologies
• Follow Problem Management workflows to solve complex incidents and be a key stakeholder in problem resolution and knowledge sharing
• Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation of hardware and software issues
• Ensure data security and compliance with healthcare regulations
• Basic understanding application, and end user workflows
• Strong consultative and communication skills
• Strong analytical abilities and decisiveness
• Responsible for maintaining and implementation of end user technology life cycle management processes including technology procurement, refresh, and disposition
• Perform basic to moderate configuration and repair of end user equipment, peripherals and mobile devices
• Responsible for partnering with the business units supported to understand the business impact of support issues Restoration and migration of user data
• Video Conference room equipment support and meeting support
• Potential after-hours support requirements
• Train end users on technology best practices
• Respond to all email, phone calls and service assignments in a timely manner
• Responsible for owning and supporting various applications in the CMDB
• Responsible for managing assets information, validation and conducting audits in the CMDB

At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Atlantic Health Morristown Medical Center, Morristown, NJ
• Atlantic Health Overlook Medical Center, Summit, NJ
• Atlantic Health Newton Medical Center, Newton, NJ
• Atlantic Health Chilton Medical Center, Pompton Plains, NJ
• Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
• Atlantic Health Goryeb Children''s Hospital, Morristown, NJ
• Atlantic Health CentraState Healthcare System, Freehold, NJ
• Atlantic Medical Group
• Atlantic Visiting Nurse
• Atlantic Mobile Health
• Atlantic Rehabilitation

We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• Chosen for 17 years by Fortune as one of the magazine's "100 Best Companies to Work For."
• Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the "World's Best Hospitals" in 2026.
• Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report's 2025-2026 Best Hospital rankings.
• Atlantic Health scored four "A" grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents, injuries and injections, as well as systems hospitals have in place to prevent harm.
• Atlantic Health Morristown and Atlantic Health Overlook are New Jersey''s only hospitals to be named among America''s 50 Best hospitals by Healthgrades in 2026.
• Named by Becker''s Healthcare as one of the "165 Top Places to Work in Healthcare - 2026.
• Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health Chilton and Atlantic Health Newton all Forbes Top Hospitals for 2026.
• Named by Newsweek as one of America's Greatest Workplaces for Inclusion & Diversity 2025.
• Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

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Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran

QUALIFICATIONS

• Associate degree (preferred) or equivalent work experience. Must have a HS Diploma or GED
• Microsoft Certification(s), or other IT related certifications preferred
• Networking: Basic understanding in networking concepts to manage the growing network infrastructure within healthcare facilities
• Cybersecurity: Demonstrated skills in cybersecurity to protect patient information and healthcare systems
• Cloud Services: Basic understanding of cloud services and virtual desktop infrastructures, such as VDI and Citrix, as healthcare moves more services to the cloud
• Soft Skills: Strong communication skills to explain technical issues in layman's terms and active listening to understand user needs
• Continuous Learning: A commitment to continuous learning and adapting to new technologies and software updates

EXPERIENCE

2+ years of experience in desktop support, preferably in a healthcare setting

Experience leading projects from start to finish preferred