The IT Technical Support at US Aggregates will provide assistance across the business to our end users both on-site and remote. This role will provide support and incident management for a variety of IT related concerns across multiple locations and level of users. Functions include but are not limited to troubleshooting hardware and software related concerns, connectivity problems, wireless/mobile issues, phone support, access requests, printer issues, and functionality questions. This is a customer service-oriented role, and a strong focus will be placed on appropriately communicating and following-up with impacted users. This role is a main point of contact for IT queries and an escalation point for incident management.
Essential Functions
Accurately and efficiently diagnose and resolve problems related to the use of technology resources and applications. This includes issues related to the use of desktops/laptops, software, peripheral devices, connectivity, VPN and other concerns
Ability to work in a business unit location and be the main point of contact for users across several locations
Provide excellent customer service for each call, using verbiage that is appropriate and easily understood by non-technical clients
Ability to identify and resolve issues with end-user hardware, both company provided and user owned
Appropriate use of tools to log, track, escalate, research, resolve and close calls and incidents
Provide support for all IT related projects and implementations
Flexibility to work non-standard business hours (e.g. not 8AM-5PM) to provide support to end users
Organized and able to manage multiple work streams simultaneously
Ability to communicate effectively with end users and other IT support personnel
Maintain and develop system documentation, policies, procedures, forms, instructions, etc.
Managing user access utilizing AD Manager Plus and Active Directory
Willingness to identify and work with Network, Server, and Applications teams to assume responsibility of repeatable operational IT tasks
Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company's core values, competencies, and skills
Education Qualifications
Associate's Degree Information Technology preferred
Experience Qualifications
Required Experience identifying and resolving issues independently
Required 3+ years experience in a technical support/service desk role, preferably in a construction or manufacturing environment
Required M365 experience to include installation, configuration, and troubleshooting of associated applications
Skills and Abilities
Ability to work in a self-sufficient and independent manner
Courage to take initiative in unfamiliar or ambiguous circumstances
Excellent verbal and written communication
Demonstrated creative thinking, analytical and problem-solving skills
Maintains a high level of confidentiality
Strong customer service orientation
Ability to accurately capture details from users and escalate to other IT support groups
Windows Operating Systems troubleshooting and configuration
Desktop hardware installation, configuration, and troubleshooting
Understanding of Microsoft Active Directory and Microsoft Exchange environments
Ability to travel up to 50% (day travel)
Licenses and Certifications
Valid driver's license required
Working Conditions/Physical Demands
Must have the ability to continuously stand or walk on level or uneven ground
Must have the ability to ascend and descend ladders, stairways, and incline catwalks and work at elevated heights
Must have the ability to bend, crouch, and/or kneel at the waist or knees
Must have the ability to lift, push, pull, or carry at least 50 lbs.
Must wear all necessary PPE and safety equipment
Must have the ability to work outside occasionally and withstand extreme weather conditions including exposure to hot, cold, wet, humid, or windy conditions caused by the weather and work in a dusty dirty environment
About US Aggregates
US Aggregates is a privately held, family-owned business headquartered in Indianapolis. With over 20 operations across Indiana, US Aggregates has been a customer-focused, innovative provider of high-quality essential stone, sand and gravel used in road construction, site prep and utilities, agri
Numbers & Facts
Location
Indianapolis, Indiana
Skills
Analysis Skillsunmatched
Cellular Telephoneunmatched
Communication Skillsunmatched
Constructionunmatched
Customer Escalationsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Desktop Hardwareunmatched
Desktop PCunmatched
Documentationunmatched
Driver's Licenseunmatched
Hardware Configuration Managementunmatched
Hardware Installationunmatched
Help Deskunmatched
Identify Issuesunmatched
Incident Managementunmatched
Information Technology & Information Systemsunmatched
Laptop PCunmatched
Lift/Move 50 Poundsunmatched
Manufacturingunmatched
Microsoft Active Directoryunmatched
Microsoft Exchange Serverunmatched
Microsoft Windows System Administrationunmatched
Organizational Skillsunmatched
Peripheral Hardwareunmatched
Physical Demandsunmatched
Presentation/Verbal Skillsunmatched
Printersunmatched
Problem Solving Skillsunmatched
Roadway Constructionunmatched
Safety Equipmentunmatched
Software Administrationunmatched
Systems Administration/Managementunmatched
Systems Maintenanceunmatched
Technical Supportunmatched
Testingunmatched
VPN (Virtual Private Network)unmatched
Willing to Travelunmatched
Wireless Communicationsunmatched
Writing Skillsunmatched
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