Help Desk, Help Desk Software, Information Technology & Information Systems, Software Administration, Staff Training, Statistics, Technical Support, Time Management
Essential Duties and Responsibilities include:
To perform this job successfully, an individual must be able to accomplish each of the below duties satisfactorily:
- Provide excellent technical support customer service to all stakeholders
- Collaborate with other IT staff and other stakeholders to specify solutions for IT related problems
- Document timely and detailed communication to all stakeholders in the Helpdesk
- Implement deployment procedures for employee, lab, and kiosk workstations
- Assist in maintaining Helpdesk application software to track ticket status, statistics, and inventory
- Assist in the training of student worker support technicians
- Monitor the work of student worker support technicians
- Other duties as assigned by the supervisor
C
Concordia University Irvine