IT Support Technician

Office Profile:Information Technology Services (ITS) provides services and infrastructure for:

• Secure storage, retrieval, processing of, and access to information.
• Implementation and maintenance of hard and soft computing technologies for teaching, learning,and administrative functions.
• Supporting the production of audio visual media assets and live events.

Role:The IT Support Technician is responsible for providing prompt, courteous support to all stakeholdersincluding, but not limited to students, faculty, staff, and administration. All activities of this position are tomake a contribution to the fulfillment of the mission of the university.

Essential Duties and Responsibilities include:

To perform this job successfully, an individual must be able to accomplish each of the below duties satisfactorily:

• Provide excellent technical support customer service to all stakeholders
• Collaborate with other IT staff and other stakeholders to specify solutions for IT related problems
• Document timely and detailed communication to all stakeholders in the Helpdesk
• Implement deployment procedures for employee, lab, and kiosk workstations
• Assist in maintaining Helpdesk application software to track ticket status, statistics, and inventory
• Assist in the training of student worker support technicians
• Monitor the work of student worker support technicians
• Other duties as assigned by the supervisor

Education and/or Experience:

Bachelor Degree in Computer Science, Information Technology, or related field or higher; one years'experience in higher education IT support services; or an equivalent combination of education andexperience.

FullTime Staff, Non-Exempt

$24.50/hr

Benefits: Health, vision, dental, and life insurance. Retirement plans with employer matching.