The Technical Support Technician (Tier I) position is assigned to a KU IT Technology Support Center (TSC) based out of the Edwards Campus and is responsible for providing technical support to the users associated with that TSC while working under direct supervision, following standard procedures and documentation to accomplish assigned tasks. A positive work ethic centered around outstanding and careful customer interaction and support is required. This position serves as the first point of contact for troubleshooting hardware/software, PC/Mac/Linux workstation support, AV equipment, and / or printer problems. The position is responsible for following standard procedures (where present) and written instructions (when provided) to accomplish assigned tasks. The position assists users via telephone, email, chat, remote, and in person with a wide range of questions, problems, and requests related to desktop software, hardware, peripherals, applications, and basic network issues.
KU is not able to provide H-1B sponsorship for this position.
The work schedule for this position is M-F 7:30am-4:30pm, with nights or weekend work possible based on support or project needs as it relates to events.
Numbers & Facts
Location
Kansas City, KS
Skills
Apple Macsunmatched
Audiovisualunmatched
Computer Workstationsunmatched
Customer Relationsunmatched
Documentation Standardsunmatched
Information Technology & Information Systemsunmatched
Linux Operating Systemunmatched
PC Softwareunmatched
Printersunmatched
Procedure Developmentunmatched
Software Administrationunmatched
Technical Supportunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.