IT Support Technician

University of Kansas

Kansas City, KS

Apply

JOB DETAILS

SKILLS

Apple Macs, Audiovisual, Computer Workstations, Customer Relations, Documentation Standards, Information Technology & Information Systems, Linux Operating System, PC Software, Printers, Procedure Development, Software Administration, Technical Support

LOCATION

Kansas City, KS

POSTED

1 day ago

The Technical Support Technician (Tier I) position is assigned to a KU IT Technology Support Center (TSC) and is responsible for providing technical support to the users associated with that TSC while working under direct supervision, following standard procedures and documentation to accomplish assigned tasks. A positive work ethic centered around outstanding and careful customer interaction and support is required. This position serves as the first point of contact for troubleshooting hardware/software, PC/Mac/Linux workstation support, AV equipment, and / or printer problems. The position is responsible for following standard procedures (where present) and written instructions (when provided) to accomplish assigned tasks. The position assists users via telephone, email, chat, remote, and in person with a wide range of questions, problems, and requests related to desktop software, hardware, peripherals, applications, and basic network issues.

KU is not able to provide H-1B sponsorship for this position.

The work schedule for this position is M-F 8am-5pm, with nights or weekend work possible based on support or project needs.

About the Company

University of Kansas

Resume Resources

Free Resume Templates Free Resume Builder