IT Support Technician

American Technology Consulting

Kansas City, MO

JOB DETAILS
SKILLS
Artificial Intelligence (AI), Atlassian JIRA, CCNA - Cisco Certified Network Associate, CompTIA A+, CompTIA Network+, CompTIA Security+, Computer Security, Computer Workstations, Customer Relations, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Analysis, Data Management, Desktop Administration, Desktop PC, Documentation, Electronic Medical Records, Hardware Administration, Health Information Technology, Healthcare, Healthcare Software, Help Desk, Identify Issues, Identity Data Management, Industry Standards, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Manufacturing Data Management, Medical Record System, Microsoft Access Database, Microsoft Active Directory, Microsoft Certifications, Microsoft Exchange Server Administration, Microsoft Hyper-V, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Mobile Devices, Network Routers, Network Security, Network Support, Network Switching, Security Assertion Markup Language (SAML), Server Support, ServiceNow, Single Sign-On (SSO), Software Administration, Software Configuration Management, Software Patches, Standard Operating Procedures (SOP), Standards of Care, System Center Configuration Manager (SCCM), T-3 / DS3, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, VMWare, Virtualization, Windows Server Update Services (WSUS)
LOCATION
Kansas City, MO
POSTED
30+ days ago
DETAILS The company: Our client is a leading healthcare IT company dedicated to providing a comprehensive technology platform that addresses critical needs in healthcare organizations, including managed services, data orchestration, analytics, artificial intelligence, technology infrastructure, and information security. Operating in a remote structure for most roles, the end-client prioritizes flexibility, work-life balance, and a collaborative, inclusive work culture. The role: The IT Support Technician role is the face of Focus Solutions for our MSP clients in the Kansas City, MO, metro area. The ideal candidate will excel in end-user support as well as some degree of support for devices, servers, and networks. This role also involves engaging/updating client stakeholders as needed. KEY SKILLS (3+ years): * Helpdesk/IT Support * Desktop/Server Support * Network Support – Basic (TCP/IP, DHCP, DNS, Routers/Switches, etc.) * AD Support – Basic (PW Resets, Assigning Users/Permissions, etc.; AD, AAD, Entra) * AD Support – Azure Active Directory (AAD) * AD Support – Azure Entra ID * Microsoft 365 * Microsoft 365 - Rollouts * Virtualization (VMWare, Hyper-V, etc.) * Service Management Tools (ServiceNow, JIRA, etc.) * End Point Management Tools (MECM, SCCM, WSUS, etc.) * Roles working with Client Stakeholders DESIRABLE CERTIFICATIONS: * Microsoft * Azure Administrator Associate (AZ-104) * Modern Desktop Administrator Associate (MD-102; Microsoft 365; Formerly MD-100, MD-101) * Messaging Administrator Associate (MS-203; Microsoft 365) * Teams Administrator Associate (MS-700; Microsoft 365) * Identity and Access Administrator Associate (SC-300; Azure AD, Entra) * Security, Compliance, and Identity Fundamentals (SC-900) * Fundamentals (AZ-900 / MS-900) * General * CompTIA A+ * CompTIA Network+ * CompTIA Security+ * CCNA PREFERRED SKILLS: * Healthcare domain * Healthcare software applications (EHR, EMR, etc.) * MDM (InTune, Mobile Devices, etc.) * Network Security * Network Security -- Azure RESPONSIBILITIES: * Advanced Troubleshooting and Escalation Support * Identity and Access Management (IAM) * Tools: Entra ID / Azure AD, Microsoft Defender for Identity, Azure AD Connect, SAML/SSO integration understanding * Microsoft 365 Service Administration * Tools: Exchange Admin Center, Teams Admin Center, SharePoint Admin Center, Compliance Center (DLP, retention, audit) * HW/SW support escalating if needed to T3 regional teams. * Set up, configure, and adjust software on desktops and workstations. Patch as necessary. * Work directly with users at their locations to address and solve technical challenges that cannot be addressed remotely. * Develop and update SOP and IT Troubleshooting documentation. * Delegate persistent problems with suitable internal groups or 3rd Party Vendors until resolved. * Remain informed about current developments and industry standards in IT Healthcare domain.

About the Company

A

American Technology Consulting