IT Support Technician L2 - Contract - Onsite

Insitu Inc

WA

JOB DETAILS
SKILLS
Audiovisual, Communication Skills, Computer Networks, Computer Workstations, Customer Support/Service, Detail Oriented, Documentation, Equipment Maintenance/Repair, Equipment Replacement, Help Desk, Identify Issues, Interpersonal Skills, Lift/Move 35 Pounds, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Network Software, Organizational Skills, Peripheral Hardware, Presentation/Verbal Skills, Problem Solving Skills, Systems Administration/Management, Team Player, Technical Support, Time Management, Writing Skills
LOCATION
WA
POSTED
12 days ago

Insitu has an immediate need for a Level 2 Support Technician for a 12 month contract. This role will be 100% onsite in Bingen, WA. This role provides IT support for clients, find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Must be technically capable and a self-starter with strong organizational and customer service skills.

Desired Attributes and Experience

  • Customer service mentality
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Reliable
  • Solid understanding of computers, networks and software
  • Experience using MS Office applications: Word, Excel, Outlook
  • High attention to detail
  • Ability and willingness to work in a collaborative team environment
  • Ability and willingness to quickly learn new technology and software
  • Ability to lift 35 lbs.

Responsibilities and Duties

  • Install and configure computers, peripheral equipment, and software
  • Respond to tickets in accordance with established guidelines
  • Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
  • Respond in timely manner to requests and issues
  • Repair and replace equipment as needed
  • Provide onsite and remote support to end users
  • Elevates and coordinates out of scope technical issues
  • Assist in AV setups as needed for meetings
  • Assist new hire training for basic IT needs.
  • Set up new workstations for users (deploying equipment, checking over account setups)

Education and Experience:

  • 1 years of related experience or an Associate degree in a related discipline.
  • Previous experience with Insitu systems.

Must be open to working on a contract basis.

Must be able to commute to Bingen, WA.

Position is a 100% on-site role.

About the Company

I

Insitu Inc

Insitu is a pioneer leader in the design, development, production and operation of high-performance, cost-effective unmanned aircraft systems (UAS), making us one of the fastest-growing companies in our industry. Our focus is to deliver the highest-quality ISR information, as quickly as possible, to our customers that are located all over the world, whether on land or at sea.

To meet new operational needs and address the global market, we have introduced scores of game-changing technology that have dramatically improved imagery and exploitation, operational security, training, airspace safety, reliability, maintainability and availability.

We are fully backed by our parent company, The Boeing Company, and its 95+ years of world-renowned innovation, delivery, performance and value. Insitu Pacific, our Australia-based affiliate, was established to serve the unique needs of the Asia-Pacific region. Insitu also maintains a strong network of partners and suppliers, allowing us to provide specialized, in-country support for any region in the world.

Practical applications of our technology include intelligence, surveillance and reconnaissance, border patrol, coastal monitoring, anti-piracy missions to protect the free flow of international goods, environmental monitoring, search and rescue, disaster relief, and other missions that are too long, dull or dangerous for human pilots.

Insitu stands as the industry leader for UAS solutions, with immediate operational readiness supported by a framework of engineering, production, training and deployed services that can be mobilized immediately to meet urgent customer requirements with low lead times.

Our family of UAS has logged hundreds of thousands of operational flight hours in both civilian and defense operations. The superior ISR we provide allows our customers to make the right decisions to ensure mission success.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Computer/IT Services
FOUNDED
1994
WEBSITE
http://www.insitu.com/