IT Support Technician

IT Support Technician

Summary

We are seeking an IT Support technician to provide hands-on technical support for a growing organization. This role will be responsible for resolving day-to-day technology issues, supporting Microsoft 365 and Windows environments, deploying hardware, and ensuring employees have the tools they need to be productive. The ideal candidate enjoys solving problems, is comfortable working with both hardware and software, and is eager to expand their skills in Microsoft Dynamics, Power Platform, and other business technologies.

Responsibilities

• Provide first-line technical support for hardware, software, Microsoft 365, and Windows-related issues.
• Configure, deploy, and maintain laptops, desktops, monitors, docking stations, and other end-user equipment.
• Troubleshoot login issues, password resets, Active Directory account requests, and workstation problems.
• Install, configure, and support printers, scanners, copiers, and other office peripherals.
• Provided support for Microsoft 365 applications, Microsoft Teams, and other business software.
• Assist with user support for Microsoft Dynamics and Leasepath, escalating complex issues when appropriate.
• Track hardware inventory, document support activities, and maintain accurate IT records.
• Escalate advanced technical issues to senior IT staff while following established support procedures.
• Participate in technology projects, system rollouts, and office technology improvements.
• Deliver friendly, professional customer service while communicating technical information in an easy-to-understand manner.

Requirements

• 1-2 years of IT Help Desk or desktop support experience in a Windows environment.
• Experience troubleshooting Windows 10/11, Microsoft 365, printers, peripherals, and common desktop hardware.
• Working knowledge of Active Directory, user account management, and password administration.
• Strong customer service, communication, and problem-solving skills.
• Comfortable performing hands-on hardware work including equipment deployment, workstation set-up, and basic cabling.
• Self-starter with strong attention to detail and the ability to manage tasks with minimal supervision.

Preferred

• Associate degree, technical training, or equivalent hands-on experience.
• Experience supporting Microsoft Dynamics, Salesforce, or other business applications.
• Exposure to Microsoft Power Platform (Power Automate, Power BI, or Power pages).
• Microsoft or CompTIA certifications.

This is a 3-month Contract opportunity with our Lenexa, KS client. Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k). H1-B Visa sponsorship is not available for this position. No third-parties, please.

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