IT Support Technician

Position Summary:

The IT Support Technician assists with day-to-day technology support across the organization. This role focuses on workstation setup, troubleshooting, printer support, Microsoft 365 assistance, and helping maintain reliable technology operations. This is a hands-on position ideal for someone looking to grow their career in IT while learning business systems and support processes in a fast-paced environment.

Education:

• Associate degree, technical coursework, or equivalent experience preferred
• Information Technology, Computer Support, or related field preferred
• Equivalent hands-on or self-taught experience welcomed

Certifications (not required, but bonuses):

• CompTIA A+ (bonus)
• Microsoft Fundamentals certifications
• Any relevant IT or technical support certification

Years of Experience:

• 0–2 years
• Willing to train the right person
• Experience with troubleshooting, hardware setup, printers, or customer support is helpful

Key Responsibilities:

• Set up and deploy laptops, desktops, monitors, and office equipment
• Assist users with login issues, password resets, and troubleshooting
• Install and troubleshoot printers, scanners, and peripherals
• Support Microsoft 365, Teams, and standard office applications
• Maintain inventory records and document completed work
• Assist with workstation moves, cabling, and equipment organization
• Escalate advanced issues to senior IT staff when needed
• Follow documented procedures and assist with technology projects
• Provide friendly and professional support to employees
• Maintain a willingness to learn new technologies and systems