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IT Support Technician

ECLARO

Long Beach, CA

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JOB DETAILS
SALARY
$20–$22 Per Hour
SKILLS
Amazon Web Services (AWS), Communication Skills, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Dental Insurance, Diversity, Genetics, Licensing, Microsoft Access Database, Microsoft Active Directory, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Word, Mobile Devices, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Regulatory Compliance, ServiceNow, Slack, Software Administration, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Leadership, Technical Support, Teleconferencing, VPN (Virtual Private Network), Vision Plan, VoIP (Voice over IP), Writing Skills, ZenDesk, iOS
LOCATION
Long Beach, CA
POSTED
30+ days ago
IT Support Technician
Job Number: 26-00588
 
Use your skills where innovative technology solutions begin. ECLARO is looking for an IT Support Technician for our client in Long Beach, CA. 
 
ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Position Overview:
  • The IT Support Technician serves as the first line of defense for issues related to software, hardware, accounts, licensing, permissions, and more.
  • This role manages the ticketing system and responds quickly to incoming support requests.
 
Responsibilities:
  • Troubleshoot software, hardware, application, network, and server-related issues
  • Manage technical assistance requests via phone, remote support, in person, or through the ticketing system
  • Escalate complex issues to the appropriate personnel
  • Aim to resolve issues on the first interaction and follow up until all concerns are fully addressed
 
Required Qualifications:
  • Strong understanding of basic networking fundamentals (TCP/IP, DHCP, DNS, VPN, etc.)
  • Excellent written and verbal communication skills
  • Outstanding customer service abilities
  • Initiative and eagerness to learn with an open mindset
  • Working knowledge of current Windows environments and Apple iOS
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Access); Office 365 and Power Apps experience is a plus
  • Experience with Mobile Device Management systems (e.g., Meraki Systems Manager, AirWatch)
  • Experience using ticketing systems (Zendesk, Freshservice, ServiceNow, etc.)
  • Working knowledge of Active Directory
  • Experience with teleconferencing and VoIP systems (Zoom, Slack, Microsoft Teams, etc.)
  • Ability to collaborate effectively across departments to resolve issues as they arise
  • Positive work attitude
  • Highly organized and selfsufficient
  • AWS or Azure experience is a plus
  • Degree or background in Networking or a related field preferred
 
Pay Rate: $20.00-$22.00/Hour
 
If hired, you will enjoy the following ECLARO Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
 
If interested, you may contact:
Jazmine Candilado
Jazmine.Candilado@eclaro.com
(332) 206-0759
 
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
 
 

About the Company

E

ECLARO

Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:

• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities

Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:

• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services

Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.

Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1999
WEBSITE
http://www.eclaroit.com

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