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Help Desk Jobs in Los Angeles, CA

IT Support Technician

Prosum
  • Calabasas Hills (Hybrid), CA
  • $29 Per Hour
  • Instant Apply
1 day ago

Job Description

IT Support Technician Pay Range: $29/hour Job Summary
An organization in the hospitality and restaurant industry is seeking an IT Support Technician to provide first- and second-level technical support for multiple business locations. This role supports restaurant and operational technology environments by troubleshooting technical issues, maintaining systems, and ensuring business-critical applications and infrastructure operate efficiently.

The IT Support Technician will collaborate with infrastructure and operations teams to resolve technical problems, support end users, and maintain a high level of system availability across locations.
Key Responsibilities
Technical Support (Approximately 80%)

  • Provide Tier 1 and Tier 2 technical support for end users across multiple locations.

  • Troubleshoot and resolve hardware, software, and connectivity issues using established troubleshooting methods.

  • Perform hands-on support activities such as installing and upgrading software, installing hardware, and configuring systems and applications.

  • Provide remote troubleshooting support using phone, remote management tools, and other support technologies.

  • Perform preventative maintenance on workstations, laptops, printers, and related peripherals.

  • Coordinate warranty repairs with approved vendors and service partners.

  • Provision and configure new user accounts, including domain access, email accounts, and group memberships.

  • Image and configure new workstations and laptops for employee use.

  • Maintain and update internal knowledge base documentation related to troubleshooting procedures and technical solutions.

Documentation & Process Management (Approximately 20%)

  • Record, track, and document technical issues and resolutions in the help desk or ticketing system.

  • Maintain accurate records of troubleshooting steps, actions taken, and outcomes for each service request.
Required Qualifications

  • Some college coursework and/or completion of a technical training program.

  • 2+ years of experience working in an IT Service Desk or Help Desk environment.

  • Experience supporting Windows operating systems (Windows 7/10 or later).

  • Experience troubleshooting Microsoft Office applications (e.g., Excel).

  • 2+ years of experience with Active Directory, including user and group management.

  • Understanding of basic networking principles.

  • Knowledge of computer hardware including:

    • Desktop and laptop systems

    • Networking equipment

    • Wireless access points

    • Printers and peripherals

    • Point-of-sale (POS) systems
Preferred Qualifications

  • Experience with IT service management or CRM tools (e.g., Ivanti Service Manager, HEAT, or similar).

  • Relevant technical certifications such as CompTIA A+, Network+, HDI, or Microsoft certifications.

  • Experience supporting point-of-sale systems or restaurant applications.

  • Experience with systems lifecycle management or endpoint management tools.

  • Basic scripting knowledge using PowerShell, VBScript, or batch scripting.
Key Competencies

  • Strong written and verbal communication skills.

  • Customer-focused mindset with a service-oriented approach.

  • Ability to maintain confidentiality and handle sensitive information with integrity.

  • Strong troubleshooting and analytical problem-solving skills.

  • Ability to work both independently and collaboratively within a team environment.
Work Environment
This role supports a distributed operational environment and may involve supporting multiple locations and end users across business units. Candidates should be comfortable working in a fast-paced environment and providing responsive support for business-critical systems.

Numbers & Facts

LocationCalabasas Hills (Hybrid), CA

Skills

  • 2nd Level Supportunmatched
  • Business Supportunmatched
  • Communication Skillsunmatched
  • CompTIA - Computing Technology Industry Associationunmatched
  • CompTIA A+unmatched
  • CompTIA Network+unmatched
  • Computer Workstationsunmatched
  • Customer Relationsunmatched
  • Customer Relationship Management (CRM) Systemsunmatched
  • Customer Support/Serviceunmatched
  • Documentationunmatched
  • Hardware Installationunmatched
  • Help Deskunmatched
  • Hospitality and Tourismunmatched
  • IT Service Management (ITSM)unmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Knowledge Baseunmatched
  • Laptop PCunmatched
  • Maintenance Servicesunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Certificationsunmatched
  • Microsoft Officeunmatched
  • Microsoft VBScript (Visual Basic Script) Scripting Languageunmatched
  • Microsoft Windows 7unmatched
  • Microsoft Windows Operating Systemunmatched
  • Network Supportunmatched
  • Operational Supportunmatched
  • Peripheral Hardwareunmatched
  • Point of Sale (POS) Systemsunmatched
  • Presentation/Verbal Skillsunmatched
  • Preventative Maintenanceunmatched
  • Printersunmatched
  • Problem Solving Skillsunmatched
  • Record Keepingunmatched
  • Restaurantunmatched
  • Scripting (Scripting Languages)unmatched
  • Software Administrationunmatched
  • Software Installationunmatched
  • Software Upgradesunmatched
  • System Lifecycleunmatched
  • Systems Administration/Managementunmatched
  • Systems Maintenanceunmatched
  • Team Lead/Managerunmatched
  • Technical Supportunmatched
  • Technical Writingunmatched
  • Training Programunmatched
  • User Account Administrationunmatched
  • Windows PowerShellunmatched
  • Writing Skillsunmatched

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