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Skills
Audiovisualunmatched
Computer Hardwareunmatched
Computer Maintenanceunmatched
Computer Scienceunmatched
Computer Softwareunmatched
Educational Technologyunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Inventory Managementunmatched
Inventory Reportsunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft PowerPointunmatched
Microsoft Wordunmatched
Network Securityunmatched
Operational Supportunmatched
Project/Program Coordinationunmatched
Record Keepingunmatched
ServiceNowunmatched
Status Reportsunmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
University/School Policiesunmatched
Web Browsersunmatched
Willing to Travelunmatched
Description
Overview
IITS support technicians provide both on-premises and remote support for instructional technologies, as well as computer labs, libraries, classrooms, and offices.
Responsibilities
Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems
Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas
Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning
Assist students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology
Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work
Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies
Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams
Assists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms
Supports high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams
Maintains a professional technology environment and follows university computing policies, procedures, and support standards
Prepares and submits monthly status reports as required
Performs IITS projects and other duties as assigned by the supervisor
Qualifications
Education/Experience
Associate''s or Bachelor''s degree in Information Technology, Computer Science, or a related field; or equivalent related education and experience
Knowledge/Skills/Abilities
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction.
Certifications/Licensures
Certication in audio-visual technology or related eld.