IT Support Technician

Arcfield is seeking a qualified individual for an IT Help Desk Support Technician on-site supporting the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT). Provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems.

Principle Duties and Responsibilities

• Excellent customer service, interpersonal, communication skills in order to provide technical and product support. 
• Proficient in information technology and operations management.
• Gather feedback for and implement continuous improvement.
• Support special projects related to client support and operations related activities.
• Work with development teams to improve overall processes.
• Work with external vendors as required.
• Attend all meetings as applicable and provide necessary feedback when prompted.
• Ability to work independently on problems and projects.
• Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation.
• Working knowledge of Microsoft Office Applications.
• Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications.
• Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology.
• Able and willing to learn new as well as existing technologies and be a contributing member of a Technical Team.

• HS and 4-5 years experience
• Position requires an active Secret-level security clearance

• Additional Skills of Interest (not required):

  • CompTIA Security+ CE
  • Experience in reimaging and patching
  • Experience in Linux
  • Define test strategies including functional, non-functional, regression, automation, security, and performance testing
  • Clear understanding of computer hardware
  • Military or Government Experience

We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.