IT Support Technician

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Title: Onsite Engineer / IT Support Technician

Location: Based at Carmarthen or Worcester site (3-5 days per week), with travel to other sites which can include (Worcester, Warwickshire, Exeter, Bristol, Carmarthen, Dorset, Wiltshire)

Contract Type: 12 Month FTC

Car Allowance: £4800

Overview:

We are seeking a motivated and adaptable IT Support Technician to join our team, based at our Worcester or Carmarthen site. This role involves providing technical support to a specialist customer base and contributing to the smooth running of IT operations across multiple locations.

Key Responsibilities:

• Provide on-site technical support at the Carmarthen or Worcester site 3-5 days per week.

• Travel to other sites to assist colleagues with project work, annual leave cover, and other support needs.

• Deliver support across Windows 10/11 operating systems, including troubleshooting and event log analysis.

• Offer software support and limited hardware support, including break/fix and fault finding.

• Manage Microsoft Server OS tasks such as joiners, leavers, movers, DHCP, DNS, ADDS, and VAMT.

• Conduct data management activities, including archiving data to tape via tape library systems.

• Perform BAU (Business As Usual) tasks such as:

• Antivirus monitoring

• Network monitoring

• Storage and capacity management

• Physical hardware health checks

• Auditing activities

• Carry out office moves, hardware installations, and basic server maintenance (Lenovo workstations and Dell servers).

• Update administrative records and ticketing systems accurately and promptly.

• Follow written work instructions (SOPs) to complete tasks effectively.

• Create documentation for key processes for internal and customer use

Skills & Experience:

• Basic to intermediate IT knowledge, with a willingness to learn and develop in non-standard environments.
• Previous experience in IT support, field services, or service desk roles is desirable.
• Good understanding of core technologies: Windows OS, Windows Server, Networking
• Strong communication skills - both written and verbal.
• Ability to work independently and collaboratively within a team.
• Capable of prioritising support tickets and managing workload efficiently.
• Familiarity with break/fix processes and hardware troubleshooting.

Training & Development:

Full training will be provided, including step-by-step guidance to ensure competence in all areas of the role. This is an excellent opportunity for someone looking to grow their IT career in a supportive and dynamic environment.

Core Requirements:

• Post is subject to obtaining full security clearance (SC/NPPV)
• Full UK driving licensing, requirement to travel to sites. (Company Car/Allowance Provided)
• Willingness to learn new procedures and ways of working.
• Is based/living within an hour of the main sites Worcester or Carmarthen.
• Willingness and able to manage customer requests working by yourself and with support by the wider team.
• Willingness to travel to work across multiple sites, hotels provided where required.

CDW is committed to being an AI-fluent organization

We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances-not replaces-human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do-it's how we do it. At CDW we act as one-building trust, speaking candidly, and working together to achieve more. We play to win-focusing on what matters most and delivering for our customers. And we think forward-staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees-working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.