IT Support TechnicianICR is looking for an IT Support Technician that will provide end‑user support both in‑person at the physical work location and remotely to ICR users at sites across the globe.Location: Orlando, FLJob Id: 352# of Openings: 1Applications will be accepted on an ongoing basis.Essential Duties and ResponsibilitiesProvide IT helpdesk support (Tier 1) for end‑users on‑site and remotely via email, phone, and chatConfigure and maintain equipment including desktops, laptops, virtual machines, printers, and phonesCreate and maintain user accounts, including password reset and access managementDocument common issues, solutions, and procedures to expand team knowledgeSupport the IT infrastructure team, including patching, rebooting, and performing physical maintenanceEnsure end‑users and systems adhere to Information Assurance (IA) guidelines and best practicesProvide on‑call support after hours, as required, to support critical operationsRequired Skills and QualificationsActive Top Secret Security Clearance with SSBI with CI PolygraphRequires U.S. Citizenship and full background investigationMinimum one (1) year of experience in an IT help‑desk environmentAbility to assess, triage, and resolve common technical issuesExperience imaging, configuring, and repairing PCs, including basic hardware upgrades (hard drive, RAM)Strong customer service skills, with the ability to interact with both internal and external customersStrong communication skills, both oral and writtenCurrent DoD 8570 IAT Level 2 baseline certification (ex Security+ CE) or ability to obtain within 2 months of start dateDesired Skills and QualificationsAssociate's degree in Information Technology related fieldExperience providing support in an environment with multiple isolated networksExperience supporting a Microsoft Windows‑based environment (Windows 11, Terminal Services, Active Directory, and Group Policy)Experience supporting Linux (RHEL, Ubuntu) workstations and serversExperience administering Microsoft Office365Experience creating and maintaining VMs in VMWare ESXi/vCenterExperience performing switch port changes or basic network switch configurationExperience using IT Service Management tracking softwareHardware repair certification (such as Dell TechDirect)Physical RequirementsAbility to lift and move equipment (up to 40 lbs), access wiring closets or under‑desk cabling as part of routine hardware supportSalary Range$78,853 - $123,219BenefitsCompany equityFlexible paid time offEligibility for performance‑based raises and bonusesRetirement plan funded with an additional 25% of base salaryIndividual Benefits Account (IBA) funded with an additional 25% of base salaryICR is a proud equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.#J-18808-Ljbffr