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IT Support Technician (part-time)

American Airlines Center

Dallas, Texas

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JOB DETAILS
SKILLS
Android, Computer Firmware, Computer Networks, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), Hardware Installation, High School Diploma, Lift/Move 50 Pounds, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Office, Microsoft Windows Operating System, Network Administration/Management, Network System Hardware, Operating Systems, Peripheral Hardware, Physical Demands, Point of Sale (POS) Hardware, Point of Sale (POS) Software, Printers, Software Installation, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Trouble Tickets, Wi-Fi, iOS
LOCATION
Dallas, Texas
POSTED
7 days ago

Essential Functions:

  • Assemble and configure computers, printers, peripherals, network components, and associated services for deployment.
  • Configure, install and maintain basic network operations, including assembly of network hardware, installation of software and firmware components, and provides assistance to the IT manager on duty.
  • Perform continuous network troubleshooting to isolate, prevent and as required, diagnose network problems and anomalies.
  • Provide users with technical support and respond to trouble tickets generated by users during event.
  • Provide support for point-of-sale hardware and software O/S.
  • Respond to needs and questions of users concerning their computer access.
  • Documents all work and event tickets.
  • Ability to support and resolve any Wi-Fi and Cellular issues during events.

Experience/Education:

  • High School diploma or GED.
  • Microsoft Certified Professional- Windows Server is required plus three years of directly related experience or the equivalent combination of experience, training and/or education.
  • Working knowledge of Windows Active Directory, Windows 11OS, MS Office Suite, DHCP, TCP/IP, additional Apple iOS and Android OS experience is a plus.
  • Must be able to work nights and weekends with a flexible schedule. (Listed under Physical Demands below)
  • Must be customer-service oriented, have a fan-friendly attitude and professional appearance at all times.
  • Knowledge of the tools, equipment, and materials common to the data network distribution trades.

Physical Demands / Work Environment:

  • While performing the duties of this job, the employee is regularly required to walk and climb stairs.
  • Ability to perform physical duties of employment including, but not limited to lifting 50 lbs. while twisting and turning, working at heights and frequent climbing of stairs and ladders.
  • The noise level in the work environment is moderate, however, during events the noise level may be loud.
  • Employees must be able to work evenings, weekends and holidays as required.

About the Company

A

American Airlines Center

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