IT Support Technician (part-time)

American Airlines Center is one of the nation’s top arenas. Since openings its doors in 2001, American Airlines Center has been setting the precedent for sporting and live entertainment events. Bringing in a variety of big name shows and housing both the Dallas Mavericks and the Dallas Stars. American Airlines Center serves more than 2 million guests during 200+ live events each year. We aim to provide genuine, memorable and innovative experiences to every single one of our guests and demand excellence and creativity in everything we do.

Position Overview:

Provides IT and point-of-sale support during facility events.

Essential Functions:

• Assemble and configure computers, printers, peripherals, network components, and associated services for deployment.
• Configure, install and maintain basic network operations, including assembly of network hardware, installation of software and firmware components, and provides assistance to the IT manager on duty.
• Perform continuous network troubleshooting to isolate, prevent and as required, diagnose network problems and anomalies.
• Provide users with technical support and respond to trouble tickets generated by users during event.
• Provide support for point-of-sale hardware and software O/S.
• Respond to needs and questions of users concerning their computer access.
• Documents all work and event tickets.
• Ability to support and resolve any Wi-Fi and Cellular issues during events.

Experience/Education:

• High School diploma or GED.
• Microsoft Certified Professional- Windows Server is required plus three years of directly related experience or the equivalent combination of experience, training and/or education.
• Working knowledge of Windows Active Directory, Windows 11OS, MS Office Suite, DHCP, TCP/IP, additional Apple iOS and Android OS experience is a plus.
• Must be able to work nights and weekends with a flexible schedule. (Listed under Physical Demands below)
• Must be customer-service oriented, have a fan-friendly attitude and professional appearance at all times.
• Knowledge of the tools, equipment, and materials common to the data network distribution trades.

Physical Demands / Work Environment:

• While performing the duties of this job, the employee is regularly required to walk and climb stairs.
• Ability to perform physical duties of employment including, but not limited to lifting 50 lbs. while twisting and turning, working at heights and frequent climbing of stairs and ladders.
• The noise level in the work environment is moderate, however, during events the noise level may be loud.
• Employees must be able to work evenings, weekends and holidays as required.

AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS
Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation. Medical documentation will be required to support any request for medical restrictions that impact job duties. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.